Guest Relations Agent

The Ritz-Carlton New York Central Park is part of the globally renowned Ritz-Carlton brand, which operates under Marriott International. Situated in one of the most prestigious locations in New York City, The Ritz-Carlton New York Central Park offers luxurious accommodations and exceptional guest services that aim to provide memorable experiences to every visitor. The hotel prides itself on its commitment to outstanding hospitality, attention to detail, and creating a welcoming environment where guests feel valued and cared for. With a reputation for excellence in the luxury hotel sector, The Ritz-Carlton sets the standard for service quality and guest satisfaction worldwide.

This position is a full-time, non-management role located at The Ritz-Carlton New York Central Park, offering an hourly wage range of $33.15 to $39.00. The role belongs to the Rooms and Guest Services Operations category, focusing on delivering impeccable guest service and assisting guests with a variety of needs during their stay. The successful candidate will be responsible for providing detailed information about the hotel’s amenities, services, operating hours, and local points of interest. They will serve as a key point of contact to connect guests with the appropriate departments such as bell services, front desk, housekeeping, engineering, and security, ensuring that guest requests and issues are handled promptly and effectively. A critical aspect of the role is following up to guarantee guest satisfaction and accurate message handling.

The candidate should exhibit professionalism by maintaining a neat uniform and appearance and by protecting company confidential information and assets. Greeting and recognizing guests according to Ritz-Carlton standards and anticipating their service needs to deliver genuine appreciation is paramount. The role demands excellent communication skills, both in face-to-face interactions and telephone protocols, and a collaborative approach to working with team members to achieve common objectives. Attention to quality assurance standards and the ability to suggest improvements in processes or technologies to enhance efficiency and safety are also important.

Physical demands include standing, sitting, or walking for extended periods and handling objects up to 10 pounds without assistance. The role may also require other reasonable duties as assigned by supervisors.

The Ritz-Carlton New York Central Park offers an inclusive and diverse work environment committed to equal opportunity and accessibility. The company embraces a culture that celebrates the diverse backgrounds, talents, and experiences of its associates, fostering a supportive and dynamic workplace. Through the luxury service standards known as the “Gold Standards,” employees are empowered to deliver outstanding service and create lasting memories for guests. Joining The Ritz-Carlton means becoming part of an esteemed team recognized worldwide for excellence in hospitality, backed by Marriott International’s extensive portfolio. This role offers a unique opportunity for professional growth, pride in one’s work, and becoming the best version of oneself in a globally respected luxury hotel setting.