Guest Relations Agent

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $33.15 - $39.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Employee wellness programs

Job Description

The Ritz-Carlton New York Central Park is part of the globally renowned Ritz-Carlton brand, which operates under Marriott International. Situated in one of the most prestigious locations in New York City, The Ritz-Carlton New York Central Park offers luxurious accommodations and exceptional guest services that aim to provide memorable experiences to every visitor. The hotel prides itself on its commitment to outstanding hospitality, attention to detail, and creating a welcoming environment where guests feel valued and cared for. With a reputation for excellence in the luxury hotel sector, The Ritz-Carlton sets the standard for service quality and guest satisfaction worldwide.Show More

Job Requirements

High school diploma or equivalent
No prior related work experience required
No supervisory experience required
Must be able to stand, sit, or walk for extended periods
Ability to lift, move, push, pull up to 10 pounds without assistance
Must maintain a neat and professional appearance
Must follow company policies and procedures
Ability to communicate clearly and professionally
Must be able to perform assigned duties reliably and with attention to detail

Job Qualifications

High school diploma or equivalent general education development (GED)
Effective communication skills
Ability to work in a team environment
Customer service orientation
Professional appearance and demeanor
Basic knowledge of hotel operations is a plus
Ability to follow company policies and procedures
Problem-solving skills
Willingness to learn and adapt
Ability to handle guest requests with empathy and patience

Job Duties

Provide directions and information to guests about hotel amenities, services, operating hours, and local points of interest
Contact appropriate person or department such as bell services, front desk, housekeeping, engineering, security, and loss prevention to resolve guest calls, requests, or issues
Follow up with guests to ensure their requests or problems are resolved to their satisfaction
Receive, record, and transmit messages accurately, completely, and legibly
Attend to special requests from guests with exceptional needs
Communicate VIP arrivals to designated personnel to provide appropriate attention and amenities
Adhere to company policies and procedures, report accidents, injuries, and unsafe work conditions
Maintain a neat and professional appearance and uniform
Protect proprietary information and company assets
Greet and recognize all guests according to company standards, anticipate service needs, and thank guests with genuine appreciation
Use clear and professional language when speaking with others and follow telephone protocol
Cultivate and maintain positive working relationships with others
Support team efforts to achieve common goals
Comply with quality assurance expectations and standards
Identify and recommend new ideas, technologies, or processes to increase efficiency, productivity, quality, safety, or cost savings
Stand, sit, or walk for prolonged periods
Move, lift, push, pull, and place objects up to 10 pounds without assistance
Perform other reasonable job duties as requested by supervisors

Job Criteria

Experience

No experience required

Job Location

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