Guest Relations Agent

The Ritz-Carlton New York Central Park is a distinguished luxury hotel located at 50 Central Park South in New York City. Renowned globally for its exceptional standards of hospitality and service, The Ritz-Carlton brand is synonymous with elegance, sophistication, and the finest guest experience. As part of Marriott International's portfolio, this iconic hotel upholds the values of excellence, creativity, and compassion. With more than 100 award-winning properties worldwide, The Ritz-Carlton team is composed of the best hospitality professionals who are dedicated to creating lifelong memories for every guest. This esteemed establishment prioritizes a culture where associates feel valued, empowered, and celebrated, fostering diversity and inclusivity across all levels of the organization. Black, white, and every shade in between — all are welcome at The Ritz-Carlton, where the collective talent and unique backgrounds of employees form the foundation of its global success.

The position offered is a full-time, non-management role within the Rooms and Guest Services Operations category at The Ritz-Carlton New York Central Park. The hourly wage ranges from $33.15 to $39.00, reflecting the high standards of service and care expected from each team member. The role centers on providing outstanding guest assistance and support, ensuring every guest's needs and requests are met promptly and with genuine courtesy. The successful candidate will serve as a vital point of contact for guests seeking directions, information about the hotel's amenities and services, operational hours, as well as local attractions and activities. This role entails collaboration across departments such as Bellperson, Front Desk, Housekeeping, Engineering, Security, and Loss Prevention to resolve guest calls, address requests, and tackle any problems with efficiency and professionalism.

Adhering strictly to company policies, the individual in this role will maintain confidentiality of proprietary information, protect company assets, and promote a clean and professional appearance that reflects The Ritz-Carlton’s gold standard. Guests will be greeted and acknowledged sincerely, with a proactive approach to anticipating service needs and leaving guests with a lasting feeling of genuine appreciation. The role demands effective communication, proper telephone etiquette, and the ability to develop positive working relationships with colleagues to achieve shared goals and uphold quality assurance standards.

Occupationally, this position requires mobility including standing, sitting, or walking for extended periods, as well as the ability to handle objects weighing up to 10 pounds without assistance. This dynamic role is essential in supporting the luxury experience for which The Ritz-Carlton is celebrated, contributing to a culture that emphasizes creativity, thoughtfulness, and compassion daily. Employees will also be encouraged to identify and recommend improvements in processes, technologies, or procedures that enhance efficiency, productivity, safety, and cost savings within the operation.

Joining The Ritz-Carlton means embracing a shared promise to uphold the Gold Standards that define the brand’s reputation globally. Employees become part of a community driven by the Employee Promise, Credo, and Service Values, constantly striving to raise the bar above the previous day’s accomplishments. The commitment to non-discrimination and an environment of equal opportunity exemplifies Marriott International’s pledge to create a welcoming workplace for all associates. This position represents more than a job; it is an opportunity to belong to a global team where you can be your best self, find purpose in your work, and contribute to delivering moments of rare and special luxury for every guest who walks through the doors.