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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $33.15 - $39.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Tuition Assistance
Job Description
The Ritz-Carlton New York Central Park is a distinguished luxury hotel located at 50 Central Park South in New York City. Renowned globally for its exceptional standards of hospitality and service, The Ritz-Carlton brand is synonymous with elegance, sophistication, and the finest guest experience. As part of Marriott International's portfolio, this iconic hotel upholds the values of excellence, creativity, and compassion. With more than 100 award-winning properties worldwide, The Ritz-Carlton team is composed of the best hospitality professionals who are dedicated to creating lifelong memories for every guest. This esteemed establishment prioritizes a culture where associates feel valued, empowered, and... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Availability to work full-time
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull objects up to 10 pounds
- Willingness to follow company policies and procedures
- Professional appearance and demeanor
- Excellent communication skills
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Customer service orientation with a focus on guest satisfaction
Job Duties
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
- Contact appropriate individual or department such as Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately, completely, and legibly
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Adhere to company policies and procedures while maintaining confidentiality and protecting company assets
Job Criteria
Experience
No experience required
Job Location
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