Guest Recognition Coordinator

The Ritz-Carlton is a globally recognized luxury hotel brand that operates more than 100 award-winning properties worldwide. As part of Marriott International's prestigious portfolio, The Ritz-Carlton is renowned for setting the standard in rare and special luxury service. With a strong commitment to delivering exceptional guest experiences, the brand attracts top hospitality professionals who are passionate about curating lifelong memories for their guests. The company fosters an environment that values diversity, creativity, thoughtfulness, and compassion, creating a culture where every team member is empowered to excel and deliver service excellence. Marriott International and The Ritz-Carlton are dedicated to equal employment opportunities, valuing the unique backgrounds of their associates, and promoting inclusivity without discrimination based on disability, veteran status, or any other protected category.

Your role as a Guest Services Associate within The Ritz-Carlton team is critical in ensuring that every guest’s stay is memorable and aligned with the brand’s iconic Gold Standards. This position involves being the welcoming face of the property, providing guests with accurate and helpful information about property amenities, services, and hours of operation, as well as local attractions and activities. You will be responsible for communicating with various hotel departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security to promptly resolve guest requests or issues, always following up to ensure complete satisfaction.

In addition to managing guest communications, you will handle messages accurately and respond to special requests, including notifying relevant personnel about VIP arrivals to ensure elite greeting and amenities delivery. Maintaining a professional appearance and upholding company policies is essential. You will be proactive in identifying opportunities to improve organizational efficiency, safety, and customer service quality. The role requires excellent communication skills, a professional demeanor, and the ability to work collaboratively with team members to meet common goals. The position also involves physical tasks such as standing, sitting, or walking for extended periods and handling light objects.

This is an entry-level position ideal for candidates with a high school diploma or GED equivalent and no prior work or supervisory experience required. It offers a welcoming environment to learn and grow within a world-class hospitality brand. Working at The Ritz-Carlton provides a unique opportunity to be part of a brand that prides itself on delivering unmatched service quality and hospitality excellence. Join the team and become part of a culture that values pride in work, mutual respect, and personal development. If you have a passion for hospitality and thrive in a friendly, supportive, and dynamic work environment, this position presents an excellent opportunity to start or advance your career in luxury hospitality.