Guest Recognition Coordinator

The Ritz-Carlton is a world-renowned luxury hospitality brand, recognized for its exceptional service standards and commitment to excellence. With over 100 award-winning properties globally, The Ritz-Carlton creates experiences that last a lifetime for its guests by fostering a culture of creativity, thoughtfulness, and compassion among its team members. The Ritz-Carlton operates under Marriott International, a global leader in the hospitality industry known for its diverse portfolio and dedication to inclusivity and equal opportunity employment. Marriott International actively promotes a diverse workplace where unique backgrounds, talents, and experiences are celebrated and embraced, ensuring a welcoming environment for all employees. This particular position is based in Los Angeles, California, at the prestigious Ritz-Carlton property located at 900 W Olympic Blvd. The role is a full-time, non-management position within the Rooms and Guest Services Operations department, which demands a focus on enhancing the guest experience through personalized assistance and prompt problem resolution. The initial hourly pay is $30.83, increasing to $34.25 after 90 days of employment, reflecting the company’s commitment to rewarding dedication and performance.

The role, commonly referred to as a Guest Services Associate, is a vital part of the hotel's daily operations, directly impacting guest satisfaction and loyalty. The responsibilities include providing guests with accurate and detailed information about property amenities, services, operational hours, and local attractions or activities. Guests often require assistance navigating a luxury environment, and your role is to act as the first point of contact to guide and support them effectively. This includes communicating with other hotel departments, such as Bellperson, Front Desk, Housekeeping, Engineering, or Security/Loss Prevention, to resolve guest requests or issues promptly and efficiently. Follow-up is critical, ensuring that each guest's needs are not just met but exceeded to maintain the Ritz-Carlton’s esteemed reputation.

The position also requires excellent communication skills, including conveying clear, professional language both in person and over the phone. The ability to welcome guests warmly, anticipate their needs, and thank them sincerely contributes to the memorable luxury experience that the brand is known for. The role demands physical stamina, as it involves standing, sitting, or walking for extended periods and occasionally lifting or moving light objects weighing up to 10 pounds. Attention to detail, adherence to company policies, confidentiality, and safety protocols are paramount to maintaining the integrity of the brand and the safety of guests and employees.

Employees in this role are expected to embody The Ritz-Carlton's Gold Standards, including the Employee Promise, Credo, and Service Values. These standards serve as guiding principles for exceptional service, teamwork, and continuous improvement. By aligning with these values, team members contribute to a culture of service excellence that distinguishes The Ritz-Carlton from other luxury hospitality providers. As part of a global team, associates benefit from an inclusive environment that encourages innovation and values unique contributions.

This position does not require prior related work experience or supervisory experience, making it an excellent opportunity for individuals seeking to enter the luxury hospitality industry. A high school diploma or GED is preferred but not mandatory. The Ritz-Carlton offers a supportive and empowering work environment where employees can grow personally and professionally. Joining The Ritz-Carlton means becoming part of a legacy that values pride in work, collaboration, and a shared commitment to delivering unforgettable guest experiences. This job is perfect for service-oriented individuals who thrive in luxury settings and are eager to contribute to a team that sets the global standard in hospitality.