Guest Reception Representative

Bluegreen Vacations Corporation is a prominent company in the vacation ownership and resort hospitality industry, known for providing quality vacation experiences and timeshare ownership opportunities. Established with a commitment to superb customer service and innovation, Bluegreen Vacations operates numerous resort locations across the United States. The company strives to deliver memorable vacations while maintaining strong customer relationships and fostering a positive working environment for its diverse team. Bluegreen Vacations is dedicated to upholding equal employment opportunities and embraces diversity and inclusion as foundational elements of its corporate culture. They focus on recruiting talented candidates from a wide range of backgrounds to create a dynamic and inclusive workplace. As a drug-free workplace, Bluegreen Vacations requires all prospective employees to successfully complete background checks and drug testing as part of the hiring process.

The Guest Reception Representative role at Bluegreen Vacations is an essential front-line position responsible for ensuring every guest is welcomed warmly and professionally. This individual serves as the first point of contact for visitors, customers, and guests, both in-person and over the phone, representing the company positively through impeccable communication and appearance. The role requires handling multiple responsibilities including greeting guests, screening and directing incoming calls, answering questions, and assisting with guest registration forms. The Guest Reception Representative must ensure all guests meet qualification criteria set by the company for their presentations. The position also involves recording and escalating customer complaints or concerns, managing guest flow by assigning sales representatives fairly, and making sure all guest information is updated accurately and promptly within the concierge system. The role demands maintaining strong cooperative relationships with sales, marketing, and administration teams to support seamless operations at the site. Additionally, this position has an important administrative component, involving the accurate collection and reconciliation of data for payroll, premium tracking, hotel arrangements, vendor payments, and business intelligence reporting. This role requires attention to detail, excellent interpersonal skills, and the ability to handle multiple tasks efficiently in a busy guest-focused environment. Bluegreen Vacations emphasizes the importance of upholding their operational standards by following the procedures outlined in the Guest Training Manual and providing superior data integrity. Overall, the Guest Reception Representative provides essential support that enhances guest satisfaction and contributes significantly to the operational success of their vacation resort locations.