Guest Reception Representative

Hilton Grand Vacations is a leading company in the vacation ownership industry, known for its unwavering dedication to innovation, quality, and continued growth. Established as a premier hospitality brand, Hilton Grand Vacations operates a diverse portfolio of luxurious resorts and properties, crafting memorable vacation experiences for guests around the globe. The company’s success is deeply rooted in its commitment to delivering exceptional service, fostering a culture of teamwork, and promoting career growth and development among its Team Members. As a respected entity in the travel and leisure sector, Hilton Grand Vacations prides itself on creating an inclusive work environment where people from all walks of life can thrive and contribute to the company’s vision of excellence. This dedication is reflected in the comprehensive benefits and development opportunities offered to its employees, ensuring they feel valued and motivated every day.

The Sales Gallery/Guest Reception Agent plays a vital role within the Sales and Marketing Departments. As the first point of contact, this position is responsible for providing outstanding service to both internal and external customers, ensuring a seamless and welcoming experience at every interaction. The Agent supports the sales process by managing various administrative duties efficiently and consistently, including setting and updating Sales Executive rotations daily, checking guests in for presentations, and assigning Sales Executives with accurate codes. Additionally, the Agent handles communication responsibilities by answering all phone calls and directing them to the appropriate extensions, and also tracks attendance for daily operations and training sessions.

This role demands a strong customer service orientation, excellent communication skills, and a friendly, professional demeanor. The Sales Gallery/Guest Reception Agent is also tasked with inventory management duties, ensuring that kitchen supplies including food, beverages, and cleaning materials are well stocked. The Agent assists with nightly reconciliations for premiums and willingly undertakes any reasonable requests from management, demonstrating adaptability and a team-oriented mindset.

Working with Hilton Grand Vacations offers an hourly wage of $16 and a full-time employment status, complemented by a comprehensive benefits package from day one. This package includes medical, dental, and vision insurance, financial wellness programs such as a 401k plan with company match, life insurance, and access to a company stock purchase program. Team Members also enjoy unique perks such as discounted rates at properties worldwide, generous paid time off, paid sick days, recognition programs, and numerous learning and advancement opportunities.

Joining Hilton Grand Vacations means becoming part of a dynamic team that values diversity, equal opportunity, and employee well-being. The company ensures reasonable accommodations are available to individuals with disabilities, fostering an inclusive workplace where everyone can succeed. This role is ideal for individuals with a warm, welcoming personality, previous experience in customer service, and a professional appearance, sounding the heartbeat of hospitality in a fast-paced and rewarding environment.