Job Overview
Benefits
401(k) Plan
Dental Insurance
Vision Insurance
Health Insurance
Paid Time Off
Employee Discounts
Job Description
Hilton Grand Vacations is a leading vacation ownership company dedicated to helping owners and guests around the world make every vacation a memorable experience. As a part of Hilton, a globally recognized hospitality brand renowned for its commitment to excellence and innovation, Hilton Grand Vacations offers unique vacation experiences with a focus on quality service and customer satisfaction. The company prides itself on its inclusive workplace culture and values diversity, equality, and opportunity for all employees. Hilton Grand Vacations is committed to growth and success, inviting passionate individuals to join their dynamic team and contribute to the expanding impact they have across the vacation ownership industry.
The position of Guest Reception Representative at Hilton Grand Vacations is a pivotal role in ensuring a positive and welcoming experience for all guests. This role requires an individual who is friendly, helpful, and capable of managing guest interactions with the utmost professionalism and care. As the first point of contact, the Guest Reception Representative greets guests both in person and over the phone, carefully managing guest information and ensuring that each guest meets the qualifications for their presentation according to company standards. This role also involves collaboration with various departments including Sales, Marketing, and Administrative teams to provide a seamless and engaging guest experience. The representative is responsible for handling guest registration forms, addressing guest inquiries, and coordinating guest assignments to Sales Representatives in an efficient and orderly manner.
The company provides comprehensive training and development programs that support professional growth and career advancement, making this an excellent opportunity to build a career in the hospitality and customer service industry. Additionally, Hilton Grand Vacations offers a highly competitive benefits package that includes health, dental, and vision insurance, a 401(k) plan, paid time off, employee discounts, and more. The company fosters a passionate and customer-obsessed team culture, ensuring that employees are supported and valued.
Joining Hilton Grand Vacations means becoming part of a team that is passionate about delivering outstanding customer service and committed to providing memorable vacation experiences. The company is an equal opportunity employer and is dedicated to accommodating individuals with disabilities throughout the hiring process and employment. This role is ideal for candidates who are enthusiastic about customer service, enjoy working in a fast-paced environment, and aspire to grow professionally within a successful and reputable vacation ownership company.
The position of Guest Reception Representative at Hilton Grand Vacations is a pivotal role in ensuring a positive and welcoming experience for all guests. This role requires an individual who is friendly, helpful, and capable of managing guest interactions with the utmost professionalism and care. As the first point of contact, the Guest Reception Representative greets guests both in person and over the phone, carefully managing guest information and ensuring that each guest meets the qualifications for their presentation according to company standards. This role also involves collaboration with various departments including Sales, Marketing, and Administrative teams to provide a seamless and engaging guest experience. The representative is responsible for handling guest registration forms, addressing guest inquiries, and coordinating guest assignments to Sales Representatives in an efficient and orderly manner.
The company provides comprehensive training and development programs that support professional growth and career advancement, making this an excellent opportunity to build a career in the hospitality and customer service industry. Additionally, Hilton Grand Vacations offers a highly competitive benefits package that includes health, dental, and vision insurance, a 401(k) plan, paid time off, employee discounts, and more. The company fosters a passionate and customer-obsessed team culture, ensuring that employees are supported and valued.
Joining Hilton Grand Vacations means becoming part of a team that is passionate about delivering outstanding customer service and committed to providing memorable vacation experiences. The company is an equal opportunity employer and is dedicated to accommodating individuals with disabilities throughout the hiring process and employment. This role is ideal for candidates who are enthusiastic about customer service, enjoy working in a fast-paced environment, and aspire to grow professionally within a successful and reputable vacation ownership company.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or related field preferred
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends and holidays
- Strong organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Must be able to stand and interact with guests for extended periods
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient with basic computer applications
- Friendly and professional demeanor
- Ability to follow established procedures and training manuals
Job Duties
- Greet guests warmly and professionally, whether in person or over the phone
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards
- Follow processes outlined in the Guest Reception Training Manual SOP
- Maintain positive working relationships with Sales, Marketing, and Administrative teams
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries
- Accurately assign guests to Sales Representatives in the order of their arrival
- Ensure timely updates of guest information in Concierge
- Answer all incoming calls, conduct research on customer issues, and advance to a manager/supervisor when necessary
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
