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Guest Reception Agent - The Inn at Sundance Mountain Resort
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Benefits
Employee Discounts
401k Match
Season pass
Job Description
Sundance Resort is a renowned luxury resort known for its exquisite mountain setting and dedication to providing guests with an exceptional hospitality experience. Located amidst stunning natural landscapes, the resort combines elegant accommodations with immersive outdoor activities and cultural offerings, attracting visitors year-round who seek both adventure and relaxation. Recognized with prestigious accolades such as the Michelin Key rating and adherence to Forbes luxury service guidelines, Sundance Resort places a strong emphasis on environmental preservation, sustainability, and personalized guest service. The resort operates a variety of lodging options, including Sundance Cottages, and offers a wide array of amenities such as... Show More
Job Requirements
- must be 21 years of age or older
- previous front desk or resort experience preferred or 6 months related experience
- must possess valid U.S. driver’s license in good standing
- ability to stand, walk, reach, stoop, kneel, and lift up to 50 lbs (occasionally 100 lbs)
- ability to perform close and color vision tasks
- availability for variable shifts including weekends and holidays
- must complete and pay for TIPS certification as required by state law
- must perform essential duties satisfactorily
Job Qualifications
- excellent organizational and communication skills
- previous front desk or resort experience preferred
- proficiency in word processing, spreadsheets, internet navigation, and electronic mail
- working knowledge of SMS systems
- ability to use two-way radios
- possession of valid U.S. driver’s license
- ability to stand and walk for extended periods
- strong task management and leadership abilities
- training for intervention procedures (TIPS) certification
Job Duties
- elevate the guest experience with a polished and inviting front desk presence
- deliver world-class hospitality aligned with Forbes luxury service standards
- anticipate and fulfill guest needs proactively
- perform precise and efficient check-ins and check-outs including group coordination
- assist guests with recommendations and reservations for resort activities
- organize and communicate effectively with bell staff, concierge, and switchboard
- resolve guest concerns professionally and discretely
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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