Guest Reception Agent - The Inn at Sundance Mountain Resort

Sundance Resort is a renowned luxury destination that harmoniously combines stunning natural beauty with impeccable service and sustainability. Nestled in a beautiful mountainous area, Sundance Resort offers guests an immersive experience filled with a blend of outdoor adventure, relaxation, and cultural enrichment. This resort is not just a place to stay but a well-rounded hospitality environment committed to land preservation and exceptional guest experiences. Recognized as a Michelin Key-rated destination, Sundance Resort adheres to Forbes luxury service guidelines, assuring an unforgettable and elevated hospitality experience.

The Front Desk Agent at Sundance Resort plays a pivotal role as the first point of contact for guests. Responsible for setting an inviting and refined tone, the front desk is the heart of guest interaction, coordinating arrivals and departures with professionalism and warmth. This position demands excellence in personalized guest engagement, operational multitasking, and collaboration across departments to maintain the resort's esteemed reputation. The role requires a flexible schedule with variable shifts based on occupancy levels, including early mornings, late nights, weekends, and holidays. Both part-time and full-time employment options are available with a competitive hourly wage of $17 plus upgrade commissions.

As a Front Desk Agent, you will be expected to provide a polished and welcoming experience that aligns with Sundance’s commitment to world-class hospitality. Your daily responsibilities include greeting and assisting guests during check-in and check-out processes, managing group arrivals, ensuring billing accuracy, and handling concierge services by offering recommendations for resort activities such as hiking, skiing, dining, and spa experiences. The position also includes sophisticated problem-solving tasks, managing guest concerns discreetly to uphold guest satisfaction and the resort's prestigious image.

The role requires operational excellence, combining knowledge of the resort's history and offerings with the ability to multitask in fast-paced and leisure-oriented settings. You will coordinate with bell staff, concierge, and other departments to ensure seamless service delivery, embodying the highest hospitality standards. Furthermore, the Front Desk Agent supports Sundance's sustainability initiatives by educating guests about environmental efforts and land preservation policies. This role is physically active, requiring standing for extended periods and occasional lifting.

Overall, the Front Desk Agent opportunity at Sundance Resort is ideal for individuals passionate about luxury hospitality and delivering exceptional, personalized guest experiences. This role provides the unique chance to be part of a dedicated team that values operational excellence, guest satisfaction, and environmental responsibility within the vibrant and scenic setting of Sundance Resort.