Guest Reception Agent - The Inn at Sundance Mountain Resort

Orem, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Weekend Shifts

Benefits

employee discounts on dining and resort amenities

401k Match

Season pass

Job Description

Sundance Resort is a renowned luxury destination that harmoniously combines stunning natural beauty with impeccable service and sustainability. Nestled in a beautiful mountainous area, Sundance Resort offers guests an immersive experience filled with a blend of outdoor adventure, relaxation, and cultural enrichment. This resort is not just a place to stay but a well-rounded hospitality environment committed to land preservation and exceptional guest experiences. Recognized as a Michelin Key-rated destination, Sundance Resort adheres to Forbes luxury service guidelines, assuring an unforgettable and elevated hospitality experience.

The Front Desk Agent at Sundance Resort plays a pivotal role as the f...

Job Requirements

High school diploma or equivalent
Minimum 6 months related experience in hospitality or front desk operations
Ability to stand for 4+ hours per shift
Ability to walk, reach, stoop, kneel, and lift up to 50 lbs occasionally up to 100 lbs
Close and color vision required
Must be available to work variable shifts including weekends and holidays
Must have strong interpersonal skills
Must maintain professionalism and discretion when handling guest concerns

Job Qualifications

Must perform essential duties satisfactorily with reasonable accommodations for disabilities
TIPS certification for onsite alcohol service
Excellent organizational, communication, task management, and leadership skills
Previous front desk experience preferred
Experience with Springer Miller System helpful
Resort experience preferred or minimum 6 months related experience
Proficiency in word processing, spreadsheets, internet navigation, and electronic mail
Knowledge of SMS
Ability to use 2-way radios for communication
Valid U.S. drivers license in good standing
Must be 21 years of age or older

Job Duties

Elevate the guest experience by providing a polished and inviting front desk presence
Deliver warm, personalized service in line with Forbes luxury service guidelines
Anticipate and fulfill guest needs proactively
Warmly greet and thank guests upon arrival and departure
Perform precise and efficient check-ins and check-outs for resort guests
Coordinate group arrivals and departures seamlessly
Handle guest concerns with discretion and professionalism