Guest Operations Outer Area Coordinator - Match Day Only

FIFA26 is a global organization dedicated to uniting the world through the FIFA World Cup 26™, the most prestigious sporting event in international football history. For the first time ever, this tournament will feature an expanded format with 48 teams competing, hosted jointly by three countries: Canada, Mexico, and the United States. This groundbreaking structure promises to elevate the event's scale and reach, creating unique opportunities for greater participation and engagement from fans and players across North America and the globe. As a key part of this historic sporting event, FIFA26 is committed to excellence, delivering unmatched experiences not only on the field but also in operational and guest services. The organization fosters a dynamic and inclusive work environment, offering competitive benefits and significant career development potential within a high-profile, fast-paced setting.

The Guest Operations Outer Area Coordinator role is a match day only fixed term contract position based onsite in Kansas City. Reporting directly to the Guest Operations Stadium Manager, this role plays a pivotal role within the Guest Operations team at the stadium, working closely with Transport, Safety & Security, Guest Relations, and other departments responsible for V/VIP operations. The coordinator will manage and oversee the outer area guest flow and navigation during match days, focusing on the arrival and departure processes of V/VIP guests. This responsibility includes ensuring that guests are greeted promptly, guided effectively to entry points, and directed securely upon leaving the venue, maintaining an exceptional standard of hospitality and professionalism.

Critical to the role is the coordination with security teams and event staff to ensure seamless and safe ingress and egress for select guests, while maintaining the confidentiality and discretion expected at high-profile events. Effective communication with stadium personnel and team members is essential to facilitate smooth operations and quickly resolve any potential crowd control issues. The coordinator is expected to demonstrate strong leadership, decisiveness, and strategic thinking skills, as well as the ability to innovate and take initiative in dynamic event environments. The position demands accountability, inclusivity, and a vision aligned with the broader organizational mission to deliver an extraordinary and unforgettable experience for all attendees.

Candidates suitable for this role will bring a combination of hospitality and guest management expertise, hospitality operations experience, and specific knowledge related to managing V/VIP guest experiences at major sporting events, preferably stadium operations. Proficiency in English is mandatory, with Spanish and/or French being advantageous. Strong technological skills with MS Office applications will support organizational and reporting tasks. FIFA26 provides a competitive benefits package, including medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan, all designed to support the health and wellbeing of its employees during the tenure of the contract. This is an exceptional opportunity for professionals passionate about sports, event management, and customer service excellence to contribute to a landmark global event.