Job Overview
Work Schedule
Flexible
Benefits
flexible schedule
Employee Discounts
Training and Development
safe work environment
Paid Time Off
Job Description
Cleveland Metroparks is a renowned public park system dedicated to preserving natural resources and providing outstanding recreational opportunities to the community. Serving millions of visitors annually, Cleveland Metroparks operates a diverse range of parks, trails, and cultural attractions, including the Cleveland Metroparks Zoo, which is one of the most popular destinations for families and wildlife enthusiasts. Their mission is to inspire people to connect with nature, protect the environment, and enhance the quality of life for all visitors. Known for their commitment to excellence, safety, and innovation, Cleveland Metroparks offers a welcoming environment for employees who are passionate about public service and conservation.
The Guest Experience Cashier role at Cleveland Metroparks is a frontline position that plays a vital role in delivering memorable guest experiences at the Zoo and other park attractions. This hourly, flexible schedule role emphasizes excellent customer service by managing payments and assisting guests with information and access needs. The position involves using a computer-based ticketing system to process admissions and other transactions efficiently and accurately. Beyond handling sales, the Guest Experience Cashier serves as a friendly and knowledgeable resource, guiding visitors through their visit by providing details about special events, activities, and animal exhibits.
This role requires regular and predictable attendance, including the willingness to work evenings, weekends, and holidays as the parks operate year-round and experience fluctuating visitor volume. Physical demands include standing for extended periods and working in various weather conditions, reflecting the outdoor nature of the job. The Guest Experience Cashier also supports safe access to interactive areas like giraffe feedings and contact yards, ensuring all guests have a secure and positive experience. Effective communication skills and the ability to maintain a professional demeanor under pressure are crucial for success in this role, along with a proactive approach to handling potential safety concerns and promptly reporting issues to supervisors.
By joining Cleveland Metroparks as a Guest Experience Cashier, employees become part of a mission-driven organization dedicated to community engagement and environmental stewardship. The role offers the opportunity to develop strong interpersonal skills, gain experience in guest services and ticketing operations, and contribute to one of Northeast Ohio's most beloved public institutions. Cleveland Metroparks fosters an inclusive and supportive work culture, encouraging employee growth and recognition. This position is ideal for individuals who enjoy interacting with diverse groups, strive for high standards of service, and appreciate the dynamic environment of a public park system.
The Guest Experience Cashier role at Cleveland Metroparks is a frontline position that plays a vital role in delivering memorable guest experiences at the Zoo and other park attractions. This hourly, flexible schedule role emphasizes excellent customer service by managing payments and assisting guests with information and access needs. The position involves using a computer-based ticketing system to process admissions and other transactions efficiently and accurately. Beyond handling sales, the Guest Experience Cashier serves as a friendly and knowledgeable resource, guiding visitors through their visit by providing details about special events, activities, and animal exhibits.
This role requires regular and predictable attendance, including the willingness to work evenings, weekends, and holidays as the parks operate year-round and experience fluctuating visitor volume. Physical demands include standing for extended periods and working in various weather conditions, reflecting the outdoor nature of the job. The Guest Experience Cashier also supports safe access to interactive areas like giraffe feedings and contact yards, ensuring all guests have a secure and positive experience. Effective communication skills and the ability to maintain a professional demeanor under pressure are crucial for success in this role, along with a proactive approach to handling potential safety concerns and promptly reporting issues to supervisors.
By joining Cleveland Metroparks as a Guest Experience Cashier, employees become part of a mission-driven organization dedicated to community engagement and environmental stewardship. The role offers the opportunity to develop strong interpersonal skills, gain experience in guest services and ticketing operations, and contribute to one of Northeast Ohio's most beloved public institutions. Cleveland Metroparks fosters an inclusive and supportive work culture, encouraging employee growth and recognition. This position is ideal for individuals who enjoy interacting with diverse groups, strive for high standards of service, and appreciate the dynamic environment of a public park system.
Job Requirements
- At least one year of customer service experience is preferred
- Ability to uphold the high standards of Cleveland Metroparks by actions, appearance and attitude always and in all places
- Ability to develop and maintain effective working relationships with stakeholders, including employees and the public
- Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with the ability to communicate one-on-one or in group settings
- Ability to perform work with a high degree of accuracy and organization
- Ability to work cooperatively with others
- Ability to perform with considerable independence and initiative
Job Qualifications
- At least one year of customer service experience is preferred
- Ability to uphold the high standards of Cleveland Metroparks by actions, appearance and attitude always and in all places
- Ability to develop and maintain effective working relationships with stakeholders, including employees and the public
- Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with the ability to communicate one-on-one or in group settings
- Ability to perform work with a high degree of accuracy and organization
- Ability to work cooperatively with others
- Ability to perform with considerable independence and initiative
Job Duties
- Operate computer-based ticketing system to record fees from admission and other services
- Provide quality guest service and ensure accurate point of sale transactions
- Organize information for registered groups and individuals picking up tickets
- Provide information to visitors regarding special events or activities and location of animal exhibits
- Accurately verifies tickets for correct type, time, and date, ensuring only authorized guests are admitted to the Zoo and designated exhibits
- Engage guests in a friendly and positive manner
- Provides access control for the giraffe feeding, bird feeding, and contact yard areas as needed to ensure a safe and enjoyable guest experience
- Keeps direct supervisor promptly informed of key/significant issues or concerns
- Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public
- Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel
- Performs related duties as assigned or apparent
Job Criteria
Experience
No experience required
Job Location
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