Guest Experience/Night Manager

Marcus Hotels & Resorts, a division of The Marcus Corporation, is a prestigious hospitality company with a 60-year history of operational and service excellence. Known for their motto, "People Pleasing People," the company is dedicated to creating extraordinary experiences for both guests and associates. With a growing portfolio of 15 unique and stylish hotels and resorts across the United States, Marcus Hotels & Resorts has garnered a reputation for world-class service and exceptional hospitality. Their properties blend upscale amenities with personalized service to make every guest stay memorable. The Omaha Marriott at the Capitol District is one such premier property located in the heart of downtown Omaha, Nebraska. This hotel prides itself on blending sophistication with a welcoming atmosphere, hosting travelers ranging from business professionals to leisure tourists. The Omaha Marriott Downtown is recognized as one of the leading hotels in the city, offering upscale accommodations and a commitment to outstanding guest experiences.

We are currently seeking a dedicated and experienced Guest Experience Manager to join our dynamic team at the Omaha Marriott Downtown. This role primarily operates during the second and/or third shifts, where the successful candidate will assist hotel staff and overall operations to maintain the highest standards of quality and guest service. The Guest Experience Manager will be responsible for ensuring the safety, security, and satisfaction of hotel guests and associates. Acting as the Manager-on-Duty for evening hours, this position demands strong leadership skills, an ability to build genuine guest relationships, and a readiness to handle emergency situations and guest issues promptly and professionally.

The position requires managing a variety of tasks including enforcing hotel policies, handling guest relocations and complaints, maintaining hotel safety protocols, assisting with front desk operations, and supporting team development and positive employee relations. The ideal candidate will be dependable, flexible with work hours including nights, weekends, and holidays, and possess excellent communication skills and professionalism. The role promises opportunities for career growth within Marcus Hotels & Resorts, with the ability to transfer between properties, expanding skills and experience in the hospitality industry. Offering competitive benefits including paid time off, medical and dental insurance, 401k with employer match, and additional perks like meal benefits and discounts, this is a unique chance to grow your career with a leading hotel brand dedicated to excellence.