Guest Experience Supervisor (Full-Time) - Waldorf Astoria Monarch Beach Resort and Club

The Waldorf Astoria Monarch Beach Resort & Club is a prestigious luxury resort located in the enchanting coastal town of Dana Point, California. Known for its strategic position atop a 150-foot seaside bluff, the resort offers breathtaking ocean views and is an iconic destination for travelers seeking an upscale getaway. Featuring over 400 exquisite rooms and suites, the resort is complemented by 115,000 square feet of versatile indoor and outdoor meeting space, catering to corporate events, weddings, and other special occasions. Guests can indulge in a variety of dining experiences across eight distinct food and beverage venues, which include four restaurants, a beach club, a lounge, a marketplace, and convenient in-room dining options. Adjacent to Laguna Beach, Dana Point boasts a rich cultural heritage linked to the emergence of California's surf culture, a laid-back vibe, and an active lifestyle that attracts visitors from around the world. The resort takes pride in creating unforgettable guest experiences, providing meaningful opportunities for its team members, and contributing positively to the community it serves.

The Guest Experience Supervisor position at Waldorf Astoria Monarch Beach Resort & Club is a vital leadership role within the Concierge Team, responsible for delivering exceptional service and memorable stays for guests. This supervisory role involves managing the concierge desk's day-to-day operations, including training, scheduling, and supporting concierge team members to uphold the highest standards of hospitality. The Guest Experience Supervisor acts as a key facilitator of exceptional guest interactions, responding promptly and professionally to inquiries, requests, and concerns. Additionally, the role requires providing tailored recommendations for dining, transportation, events, tours, and local attractions to enhance each guest's experience. Part of the responsibility includes coordinating personalized services such as medical care, childcare, floral deliveries, and other special arrangements to meet unique guest needs. Supporting VIP guests by ensuring seamless registration and elevated services underscores the importance of the role in enhancing exclusive guest experiences. Furthermore, the supervisor promotes the resort's offerings, encourages utilization of hotel services and marketing programs, and manages financial responsibilities such as concierge expenditures and payroll in line with budgetary guidelines.