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GUEST EXPERIENCE SUPERVISOR ($31/HR.)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $31.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Tuition Reimbursement
Discount hotel stays
Paid Time Off

Job Description

Hyatt Regency Huntington Beach Resort and Spa is a distinguished, Spanish-inspired resort situated along the picturesque Pacific coastline. Known for its shimmering ocean views, the resort offers an exceptional blend of elegant accommodations, world-class amenities, and superior guest service. This seaside destination boasts remarkable meeting spaces, indulgent spa treatments, multiple enticing restaurants, and a vibrant atmosphere that caters to leisure and business travelers alike. With a strong commitment to hospitality excellence and employee wellbeing, Hyatt Regency Huntington Beach emphasizes a culture of care and collaboration where each team member is valued and empowered to perform at their best. The resort... Show More

Job Requirements

  • minimum of one-year previous front office experience
  • proficiency in Opera and Reserve systems
  • ability to stand for entire shifts and walk long distances
  • ability to lift, push, pull and carry moderate amounts of weight
  • strong decision-making skills in tough situations
  • excellent verbal and written communication skills
  • highly detail oriented and organized
  • proven leadership skills
  • flexible availability including weekends, holidays and overnight shifts

Job Qualifications

  • true desire to exceed guests expectations to create everlasting experiences
  • refined verbal and written communication skills
  • experience and thorough understanding of front office operations
  • minimum of one-year previous front office experience
  • proficiency in general computer knowledge including Opera and Reserve
  • extremely detail oriented and organized
  • proven leadership skills
  • ability to stand for entire shifts and walk long distances
  • ability to lift, push, pull and carry moderate amounts of weight
  • flexible schedule including weekends, holidays and overnight shifts

Job Duties

  • support senior leadership by developing and assuming basic management responsibilities
  • lead other associates by coaching and giving direction
  • participate in training, scheduling, payroll, and interviewing
  • assist in overseeing front office staff, guest services, and housekeeping
  • support staff development and scheduling
  • make quick decisions in tough situations
  • ensure high-quality guest experiences

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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