Guest Experience Supervisor

DSRT SURF is an innovative hospitality and lifestyle brand based in Palm Desert, California, renowned for delivering memorable experiences and fostering strong community engagement. Unlike a traditional workplace, DSRT SURF seeks to create a vibrant destination where hospitality meets lifestyle in a unique and dynamic environment. As a fast-growing company, DSRT SURF is dedicated to building a recognizable brand that stands out by combining exceptional guest experiences, community involvement, and high operational standards. Their approach emphasizes authentic connections with guests and team members alike, focusing on creating a welcoming environment that encourages repeat visits and builds lasting loyalty. The company’s commitment to quality and innovation offers a refreshing alternative to conventional hospitality operations, positioning DSRT SURF as a leader in experiential hospitality.

The role available is that of a Guest Experience Supervisor, a vital position within the DSRT SURF team. This full-time, hourly position plays a crucial role in supporting the Director of Guest Experiences through overseeing daily hospitality operations, supervising front-line staff, and ensuring that every guest interaction reflects the brand’s energy and high standards. The Guest Experience Supervisor is responsible for managing the guest-facing environment while leading a motivated team to deliver excellent service throughout all touchpoints. This includes overseeing retail operations, cash handling, inventory management, scheduling, and ensuring compliance with safety and cleanliness standards. The supervisor works closely with multiple departments to align operational execution with business objectives, striving to maintain a high-performance culture that drives both guest satisfaction and employee growth.

Compensation for this role ranges from $23.00 to $25.00 per hour, depending on experience and qualifications. The position requires flexibility as working mornings, evenings, weekends, holidays, and special events may be necessary due to operational demands. DSRT SURF provides a supportive and energizing work environment where leadership is hands-on and team members are encouraged to take initiative and contribute to the company’s ongoing evolution. The ideal candidate will be a natural leader who thrives on the floor, embraces accountability, and demonstrates a genuine passion for hospitality and people.

Overall, the Guest Experience Supervisor will be instrumental in shaping the brand’s day-to-day culture and guest experience. This is a unique opportunity for a hospitality professional who aspires to grow within a fast-paced and expanding lifestyle company, contributing directly to the development of DSRT SURF as a notable destination in the hospitality industry.