GUEST EXPERIENCE SUPERVISOR

Merlin Entertainments is a globally recognized leader in location-based, family entertainment. Renowned for operating some of the world's most beloved attractions, including theme parks, aquariums, and interactive experiences, Merlin Entertainments combines innovation, excitement, and guest-centric values to deliver unforgettable moments. With a commitment to inclusivity, diversity, and continuous learning, Merlin fosters an environment where employees are encouraged to bring their authentic selves to work, grow professionally, and contribute to creating magical experiences for visitors from around the world.

The Guest Experience Supervisor role at SEALIFE Minnesota represents an exciting leadership opportunity within Merlin Entertainments. This position is crucial in maintaining the high standards of guest care, ensuring safety, and fostering a positive atmosphere among team members and guests alike. As a Guest Experience Supervisor, you will lead by example on the attraction floor, engaging directly with both guests and staff to provide shoulder-to-shoulder leadership. Your responsibilities include motivating and coaching team members, delivering daily briefings, supporting daily operations, and upholding the highest levels of presentation and safety. You will play an active role in empowering the team to handle service recovery moments with confidence while continuously looking for opportunities to enhance guest experiences.

This role offers a competitive hourly wage of $21.00 and is designed for individuals who thrive in dynamic, fast-paced environments with a passion for delivering exceptional service. You will be an integral part of a team that values innovation, openness to new ideas, and a commitment to creating memorable visits for guests. Additionally, you will assist with scheduling, training, and provide performance support, along with the opportunity to take on Duty Manager shifts overseeing attraction-wide operations.

Joining Merlin means being part of a diverse and inclusive workplace that values all individuals equally, regardless of age, race, gender, disability, or sexual orientation. Merlin Entertainments is dedicated to being a flexible employer that embraces differences and offers extensive opportunities for learning, growth, and advancement. The benefits package includes the Merlin Magic Pass granting free entry for friends and family to many attractions, recognition programs, a 401(k) plan with company matching contributions, tuition reimbursement, and multiple learning and advancement opportunities. This role is perfect for leaders passionate about guest service, team development, and contributing to an unforgettable entertainment experience at one of the world’s top family attractions.