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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k) Plan
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and development programs
Employee assistance program
Job Description
Signature Aviation is the world's largest global network of private aviation terminals, with more than 225 locations worldwide. As a premier hospitality organization and a certified Great Place to Work, the company is dedicated to redefining private air travel by delivering safe, convenient, and elevated experiences. Signature Aviation's nearly 6,000-strong team consists of aviation experts and enthusiasts who are committed to providing excellence and outstanding service to guests and the communities it serves. The organization emphasizes taking care of its team members by offering a variety of benefits, programs, and resources that support overall well-being and professional development. Its culture... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year customer experience preferred
- Valid state driver’s license
- Minimum age 18 years
- Ability to pass criminal and motor vehicle background checks
- Ability to pass drug tests
- Ability to meet airport security badge requirements
- Must be insurable by company’s policies
- Legal authorization to work
- Ability to follow supervisor directions
- Ability to drive manual and automatic vehicles preferred
Job Qualifications
- High School Diploma or General Education Degree (GED)
- At least 1 year of customer experience in retail, hospitality, or sales preferred
- Valid state driver’s license
- Must be at least 18 years old
- Ability to pass company background checks, drug tests, and airport security badge requirements
- Legally authorized to work in the jurisdiction of employment
- Ability to exercise good judgment and follow directions
- Hospitality skills with guest service orientation
- Strong communication skills in English, both verbal and written
- Ability to perform simple arithmetic
- Critical thinking and reasoning skills
- Excellent interpersonal and multitasking abilities
- Proficient computer skills and ability to learn company software
- Experience with conflict resolution preferred
- Ability to use telephone, radio, email, and other communication tools
Job Duties
- Meet and greet guests and crews as they arrive and escort them to front entrance, aircraft, or vehicles
- Collaborate with team members, guests, and external parties to ensure prompt and professional service
- Accurately process guest purchases and fuel transactions
- Provide concierge services including hotel, ground transportation, catering, and customs arrangements
- Manage guest inquiries, resolve requests, handle billing disputes, and address concerns
- Maintain knowledge of facilities, services, website, and surrounding areas
- Monitor flights, coordinate services, and supervise operation flow using system management tools
- Maintain and stock amenities, ensure cleanliness of lobby and restrooms
- Promote and sell company services and products to passengers and crew
- Assist with luggage, provide transportation, fulfill special requests, and help pilots access necessary information
- Identify personnel according to security procedures
- Report and address unsafe conditions
- Comply with emergency response and security protocols
- Create accurate records of work and services performed
- Update customer preferences in contact management system
- Assist Airside Experience team with tasks such as valeting vehicles and positioning stairs
- Support airlines with passenger service functions as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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