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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Prescription drug insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the world’s largest network of private aviation terminals, with more than 225 locations globally. This premier hospitality organization is dedicated to redefining private air travel by delivering safe, convenient, and elevated experiences for its guests. Recognized as a certified Great Place to Work™, Signature Aviation values its people and prioritizes taking care of its nearly 6,000-strong team of aviation professionals and enthusiasts. The company offers multiple benefits, programs, and resources that support the well-being and professional development of its employees. Signature Aviation is also deeply committed to corporate social responsibility, actively giving back to the communities where... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year customer experience-related work preferred
- valid state driver’s license
- minimum 18 years of age
- pass background checks, drug tests, and airport security requirements
- legally authorized to work
- follow directions from management
- prefer ability to drive standard and automatic vehicles
Job Qualifications
- high School diploma or general education degree (GED)
- at least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- must possess a valid state driver’s license
- minimum of 18 years of age
- ability to pass company background checks including criminal and motor vehicle, drug tests, and airport security badge requirements
- must be legally authorized to work in the jurisdiction of employment
- ability to exercise good judgment and follow directions from management
- ability to drive standard and automatic transmission vehicles is preferred
- excellent guest service skills with an energetic and outgoing personality
- ability to communicate clearly in English in person, by phone, radio, and in writing
- ability to read and comprehend safety rules, operating instructions, and procedure manuals
- ability to perform simple arithmetic
- able to use telephone, fax, two-way radio, email, and text messaging
- strong critical thinking and reasoning ability
- excellent interpersonal skills and ability to collaborate effectively
- ability to multitask while maintaining attention to detail
- proficiency in computer use and company software
Job Duties
- Meet and greet guests and crews as they arrive and escort them to the entrance, aircraft, or vehicles
- collaborate closely with team members, guests, and visitors to ensure prompt and correct service handling
- accurately receive, dispatch, and process guest purchases and fuel transactions
- provide concierge services such as arranging hotel stays, transportation, catering, and customs appointments
- manage guest, crew, and visitor inquiries, resolve requests, and handle billing disputes
- maintain knowledge of facilities, services, and local information to assist guests
- monitor flights and coordinate services with the Airside Experience Team using real-time system management
- maintain and stock amenities in guest areas and ensure cleanliness
- promote and sell company services and products to passengers and crew
- assist with luggage, provide transportation for guests, and fulfill special requests
- identify individuals in accordance with security procedures
- observe safety protocols and stop work if unsafe conditions arise
- comply with emergency response procedures
- enforce all security protocols
- create accurate records of work performed
- use the company contact management system to update customer preferences
- assist the Airside Experience team with aircraft-related services
- assist airlines with passenger services as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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