Guest Experience Specialist (Front Desk)

Temecula, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $20.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

career growth

Supportive culture

Variety and opportunity

Guest-first mindset

Paid sick leave

Meal and rest periods

overtime eligibility

Job Description

Huntington Pacific Hotels LLC is a respected hospitality management company specializing in the development and operation of Marriott and Hilton-branded hotels. Founded with a mission to deliver exceptional guest experiences through strong operational excellence, Huntington Pacific Hotels emphasizes collaboration, accountability, and customer service. The company has built a reputation for supporting career growth, fostering a positive and supportive culture, and promoting a guest-first mindset. Their diverse portfolio offers employees exposure to a variety of brands, systems, and operational procedures within the hospitality industry, making it an ideal choice for individuals seeking diverse and enriching professional opportunities in hotel management.

The current opening is for the role of Guest Experience Specialist (Front Desk), a vital position that goes beyond traditional front desk duties. Reporting to the Front Office Manager or Operations Manager, this role focuses on creating memorable and unique experiences for guests from their arrival to their departure. The Guest Experience Specialist is entrusted with delivering a wide range of services, including handling check-ins and check-outs, managing guest requests, supporting food and beverage service, promoting hotel packages, and providing local recommendations. A strong emphasis is placed on a "guest first" mentality, empowering the specialist to take initiative and move throughout the property to address operational and guest needs effectively.

Success in this role requires strict adherence to company policies and maintaining high standards of service, professionalism, and confidentiality. The specialist plays a key role in supporting the safe and smooth operation of the hotel, including managing payments, handling guest communication, supporting other departments during high demand periods, and responding appropriately during emergencies. This position requires excellent communication skills, attention to detail, multitasking ability, and a professional demeanor. Ideal candidates will thrive in a fast-paced environment and enjoy working collaboratively to deliver the best possible guest experience.

Job Requirements

High school diploma or equivalent
customer service experience
ability to multitask
strong communication skills
professional appearance
attention to detail
flexible schedule including nights, weekends, and holidays
ability to stand, sit, or walk for extended periods
ability to move throughout the hotel
ability to lift, carry, push, pull objects up to 25 lbs without assistance
ability to bend, twist, pull, stoop
compliance with company policies and safety procedures

Job Qualifications

High school diploma or equivalent required
customer service experience required
hotel front desk experience preferred but not required
strong communication skills verbal and written
professional appearance and courteous demeanor
strong attention to detail and accuracy with cash handling and billing
ability to multitask and stay calm in a busy environment
flexible schedule including nights, weekends, and holidays as needed

Job Duties

Welcome guests and deliver a positive check-in and check-out experience
assign rooms, issue keys, and manage guest requests efficiently
process payments and prepare accurate folios/invoices
maintain an organized, clean, and secure front desk area
answer phones promptly and professionally, manage guest messages and mail discreetly
provide accurate information on hotel services, amenities, hotel events, and local recommendations
coordinate transportation requests when needed
document guest concerns and follow up to support satisfaction and resolution
communicate guest needs clearly to housekeeping, engineering, and leadership
resolve billing discrepancies accurately and professionally
use property management systems and hotel technology to support smooth operations
promote current rates, hotel offers, and packages as directed
conduct tours of guestrooms and meeting spaces for prospective guests
respond calmly during emergencies and follow safety procedures
support other departments as needed based on business levels
perform other reasonable duties as assigned to support the operation