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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $25.31
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k) Plan
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is a leading global provider of private aviation services, operating more than 225 locations worldwide. As the largest network of private aviation terminals, Signature Aviation is committed to delivering safe, convenient, and elevated experiences for clients who demand the utmost quality from their travel. This renowned hospitality organization prides itself on redefining private air travel through exceptional service, a dedication to safety, and a rich company culture recognized as a Great Place to Work™. The foundation of Signature's success is its nearly 6,000-strong team of aviation experts and enthusiasts who bring passion, professionalism, and personalized care to every... Show More
Job Requirements
- High school diploma or General Education Degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, and airport security badge requirements
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions from supervisor or management
- Ability to drive standard and automatic transmission vehicles preferred
Job Qualifications
- Excellent guest service skills with energetic, outgoing, and guest-obsessed personality
- Ability to anticipate and prioritize guest needs
- Experience with conflict resolution in hospitality preferred
- Ability to communicate clearly in English in person, telephone, radio, and written forms
- Ability to read and comprehend safety rules, operating instructions, and procedure manuals
- Ability to perform simple arithmetic including addition, subtraction, multiplication, division, percentages, and fractions
- Effective use of telephone, fax, two-way radio, email, and text messaging
- Strong critical thinking and reasoning ability for informed decision-making
- Excellent interpersonal skills for collaboration and guest service
- Ability to multitask and maintain attention to detail in a fast-paced environment
- Proficiency with computers and the ability to learn company software and complete training programs
Job Duties
- Meet and greet guests and crews as they arrive and escort them to front entrance, aircraft, or vehicles
- Collaborate and work closely with team members, guests, and visitors to ensure services are handled professionally
- Receive, dispatch, and process guest purchases and fuel transactions
- Provide concierge services including hotel stays, transportation, catering, and customs arrangements
- Manage guest inquiries, resolve requests, handle billing disputes, and address concerns
- Maintain knowledge of Signature’s facilities, services, website, and local area information
- Monitor flights, coordinate services using system management tools, and supervise operation flow
- Stock amenities, ensure cleanliness of guest areas and restrooms
- Promote and sell company's services and products to passengers and crew
- Assist with luggage handling, transportation for guests, and pilot support
- Identify crewmembers, passengers, visitors, and vendors per security protocols
- Stop work during unsafe conditions and report concerns
- Abide by emergency response and security procedures
- Keep accurate records of time worked and services performed
- Use customer management systems to update preferences for personalized service
- Assist the Airside Experience team with valeting, wing walking, and positioning stairs or jetways
- Provide passenger service functions for airlines as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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