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Guest Experience Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $38,400.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
performance bonuses
Employee Discounts
Training and development opportunities
Retirement Plan

Job Description

SVG Motors, located in Beavercreek, Ohio, is a distinguished automotive dealership that prides itself on delivering a uniquely customer-centric car buying experience. Established with the belief that purchasing a vehicle should be straightforward and transparent, SVG Motors operates without commissioned salespeople and eliminates the traditional pressures associated with car buying. They offer a streamlined process that typically takes less than an hour, accompanied by a seven-day return policy that provides additional assurance to customers. The dealership is committed to treating every customer with genuine respect and attention, fostering an environment where each visitor feels valued and supported throughout their visit.... Show More

Job Requirements

  • high school diploma or equivalent
  • valid driver’s license
  • clean driving record
  • availability to work monday through saturday including afternoons and saturdays
  • prior experience in customer service hospitality or automotive preferred
  • ability to stand and walk for extended periods
  • strong attention to detail and ability to follow procedures
  • willingness to undergo training and adhere to company standards

Job Qualifications

  • valid driver’s license with clean driving record
  • background in hospitality customer service automotive or other guest-facing roles
  • strong interpersonal and communication skills
  • detail-oriented with a strong sense of ownership
  • ability to follow standardized processes and checklists precisely
  • warm confident and comfortable working with people
  • willingness to learn and execute the svg phoenix process
  • ability to work full-time schedule including peak hours
  • positive attitude and professionalism

Job Duties

  • welcome every guest who walks through our doors with intention not a script
  • tell the svg story who we are how we are different and why it matters
  • make sure no one waits alone or feels ignored when sales professionals are busy with other customers
  • offer water or coffee escort guests to the right person and make the wait effortless
  • create positive customer experiences that encourage word-of-mouth referrals
  • stand in at every vehicle delivery alongside the sales professional
  • walk customers through complete vehicle orientations using the svg delivery checklist
  • connect customers' phones via bluetooth and explain connected services
  • conduct full pre-delivery inspections on every sold vehicle
  • drive used vehicles before and after service appointments to document condition
  • complete lot ready inspections ensuring vehicles are clean well priced and properly staged
  • perform daily lot walks to maintain facility standards
  • coordinate vehicle readiness timelines with sales and service teams

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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