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Guest Experience Representative

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $17.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Union benefits

Job Description

Legends Global is a leading global partner specializing in premium live events, venues, and brand experiences. As a company, Legends Global operates with a white-label approach that ensures its partners—ranging from some of the world's most prestigious live events to high-profile venues and world-class brands—remain at the forefront of entertainment and hospitality experiences. The company’s impressive portfolio includes a network of approximately 450 venues worldwide that host about 20,000 events annually, drawing in over 165 million guests. This extensive reach is supported by their expertise spanning feasibility consulting, owner’s representation, venue management, merchandising, partnerships, hospitality, and content booking for high-level... Show More

Job Requirements

  • High school diploma or GED
  • Previous experience in venue events
  • Previous experience in a customer service role
  • Must be age 18 or older
  • Ability to stand for long periods walk long distances and climb stairs
  • Ability to communicate articulately
  • Maintain professional appearance and grooming
  • Must be available to work all Vikings home games and major U.S. Bank Stadium events
  • Must be a team player who can work well in a fast-paced environment

Job Qualifications

  • High school diploma or GED
  • Previous experience in venue events
  • Previous experience in a customer service role
  • Good written and verbal communication skills
  • Ability to prioritize multiple projects
  • Demonstrated problem-solving and communication skills
  • Excellent organizational planning and problem-solving abilities
  • Supervisory experience preferred
  • Professional presentation appearance and work ethic
  • Must be age 18 or older
  • Nice warm and courteous demeanor
  • Strong interpersonal skills with an ability to provide excellent customer service and hospitality
  • Ability to communicate articulately
  • Maintain a professional appearance and grooming
  • Ability to stand for long periods walk long distances and climb stairs
  • Team player able to work well in a fast-paced environment
  • Availability to work all Vikings home games and major U.S. Bank Stadium events

Job Duties

  • Meet and greet all guests entering U.S. Bank Stadium check for valid tickets when necessary
  • Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality
  • Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas
  • Establish and maintain cooperative relationship with those contacted in the course of work
  • Receive and quickly act upon requests or complaints from guests refer serious problems to supervisory staff
  • Retain extensive knowledge of U.S. Bank Stadium layout seating sections key venue attractions personnel identity and emergency activity procedures
  • Enforce stadium and league rules regulations and policies
  • Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
  • Assist in evacuating U.S. Bank Stadium in emergencies while maintaining a calm professional demeanor
  • Monitor all public areas to maintain order and safety
  • Perform daily safety and security checks within assigned area and throughout the stadium reporting all substandard findings
  • Work cohesively with Minneapolis Police Department security food service box office retail parking custodial housekeeping and maintenance
  • Perform additional duties as directed by the Guest Experience Manager

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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