Guest Experience Planner

The Beverly Hills Hotel, a world-renowned luxury hotel located at 9641 Sunset Blvd in Beverly Hills, is part of the esteemed Dorchester Collection. Known globally for its impeccable standards of service, elegance, and a legacy that spans decades, The Beverly Hills Hotel offers guests an iconic blend of glamour and sophistication. This prestigious hotel caters to a discerning clientele from around the world, providing a unique experience that combines timeless charm with modern luxury. As part of the Dorchester Collection, the hotel also benefits from access to a network of ten distinguished hotels, known for their dedication to excellence and innovative hospitality practices.

Joining The Beverly Hills Hotel means becoming part of a team that values career growth, tradition, and exceptional service. The hotel is celebrated for having some of the best talent in the hospitality industry, affectionately referred to as 'Legends.' Employees are given access to an award-winning learning academy to hone their skills in craft, service, and leadership, ensuring they achieve the highest standards and continue to grow professionally.

The role of Guest Experience Planner is a permanent, full-time position offering a competitive wage of $28.84 per hour. This role is crucial in delivering a flawless, personalized experience to guests from the moment of booking until their arrival. Guest Experience Planners act as the bridge between guests and hotel services, coordinating pre-arrival requests, crafting personalized itineraries, and overseeing the placement of creative amenities and gifts. They are responsible for maintaining communication with guests and travel agents, ensuring every detail aligns perfectly with guest expectations.

This position demands a combination of high energy, creativity, and consistency, as no two days are alike. The successful Guest Experience Planner must be able to handle a variety of responsibilities, including capturing detailed guest preferences in the hotel’s system, collaborating with Concierge and Guest Relations teams, and supporting the resolution of any service imperfections to uphold the hotel’s luxury standards. They also play a vital role in communicating with various hotel departments to ensure a seamless guest experience.

As a front-facing role representing The Beverly Hills Hotel’s values and culture, the Guest Experience Planner brings a passion for service and an attentive eye for detail. The role requires flexibility and a team-oriented mindset, especially since the hotel operates around the clock and experiences peak seasonal periods. This job involves light physical activity such as standing and walking frequently during shifts, occasional lifting and bending, and regular use of computer systems. The position is ideal for individuals who thrive in dynamic environments and are committed to becoming legends in hospitality.