Guest Experience Phone Attendant

Sheraton Hotels & Resorts, a part of Marriott International, is a renowned name in the hospitality industry with a rich legacy dating back to 1937. As a global community, Sheraton prides itself on creating a sense of belonging in more than 400 communities around the world. The brand is committed to delivering engaging experiences and thoughtful service to all its guests, making it 'The World's Gathering Place.' Known for its dedication to inclusivity and equal opportunity employment, Sheraton embraces the unique backgrounds, talents, and experiences of its associates, fostering a workplace where diversity is celebrated and valued. Being part of the Marriott International family, Sheraton offers a wide portfolio of brands, ensuring that associates have a variety of career growth opportunities within a supportive and dynamic environment.

This full-time, non-management position is located at 2345 McGee St, Kansas City, Missouri, and offers an hourly wage of $17.51. The role is quintessential for those passionate about creating memorable and unique guest experiences that extend beyond smooth check-ins and check-outs. The Guest Experience Expert at Sheraton Hotels is entrusted with the responsibility of guiding guests through every aspect of their stay with a hands-on and proactive approach. This position requires agility and engagement, as the expert moves throughout their space addressing operational needs, responding to guest requests, completing necessary reports, and highlighting the attractions of the local area. The role places a strong emphasis on making every interaction feel personal and part of the overall guest experience.

Moreover, the role demands a commitment to maintaining a safe workplace, adhering to company policies and procedures, safeguarding company assets, and upholding Sheraton's quality standards. Personal presentation and professional communication are also critical components of the job, reflecting the brand’s commitment to excellence. Physical activity is a key part of this role, with experts expected to stand, sit, or walk for extended periods and lift, carry, push, or pull objects weighing up to 10 pounds. Flexibility in schedule, cross-training opportunities, and customer service experience are preferred, although no prior related work or supervisory experience is required. Aside from hourly wages, associates benefit from additional perks such as travel discounts, benefits packages, and the opportunity to grow within a globally recognized hospitality brand. For those who are team players and excited by the prospect of delivering meaningful guest experiences, joining Sheraton Hotels & Resorts means becoming part of a legacy that values connection, community, and personal growth.