Guest Experience Manager - Aman New York

Aman New York is a luxury hotel situated within Manhattan's iconic Crown Building, a historic landmark that has been transformed to blend East meets West and old meets new architectural styles. Known for its exquisite design and tranquil atmosphere, Aman New York offers an unparalleled experience in one of the most vibrant cities in the world. The hotel features a year-round Garden Terrace, a flagship Aman Spa, and some of the most spacious suites available in New York City, combining comfort with elegance to create a unique urban retreat for discerning guests.

Joining Aman New York means becoming part of a team dedicated to delivering exceptional hospitality in a sophisticated and dynamic environment. The hotel places a strong emphasis on harmonious design, outstanding guest service, and a commitment to excellence that is reflected in all aspects of the guest experience. Team members can expect to work within a culture that values creativity, innovation, inclusivity, and genuine personal engagement with guests. Aman New York is rapidly expanding and offers exciting international career opportunities that support the professional growth and wellbeing of their employees.

The role of Guest Experience Manager at Aman New York is essential in ensuring that guests receive a seamless and personalized experience from arrival to departure. This position comes with an annual compensation rate of $86,000 and requires an individual who is proactive, creative, and results-driven. The Guest Experience Manager is responsible for embodying Aman’s core ambitions, purpose, brand pillars, values, and competencies throughout the entire guest journey.

In this role, the Guest Experience Manager serves as the key point of contact for guests during their stay, from their pre-arrival engagement right through to post-departure interactions. The individual curates customized itineraries tailored to the unique preferences and purposes of each visit, ensuring that every detail is thoughtfully planned and flawlessly executed. This role involves reviewing guest profiles, managing reservations, and coordinating with various departments to address guest requests promptly and professionally.

The Guest Experience Manager is also charged with overseeing the preparation and maintenance of suites, particularly for VIP arrivals and special requests, ensuring that all standards of cleanliness and presentation are met. They manage amenity deliveries, luggage handling, and maintain communication with guests to resolve any issues swiftly to guarantee absolute guest satisfaction. Daily room checks and discreet refreshment of amenities are part of the commitment to uphold Aman’s brand promises. Greeting guests upon arrival, during their stay, and at departure is also a key responsibility, setting the tone for an exceptional hospitality experience.

Overall, this position offers a rewarding career opportunity at one of the world's premier luxury hotel locations. The role supports a blend of operational duties and strategic guest service management, making it ideal for a service-oriented professional who thrives in a high-end, fast-paced environment. Aman New York fosters a collaborative, engaging, and innovative work culture, providing employees with the resources and support needed to excel and grow within the company.