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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $86,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Comprehensive health benefits
Safe Harbor 401K Plan
complimentary stays at other Aman properties
Discounts at Aman New York restaurants
Discounts at Aman Retail online store
wellness events throughout the year
Job Description
Aman New York is a luxury hotel situated within Manhattan's iconic Crown Building, a historic landmark that has been transformed to blend East meets West and old meets new architectural styles. Known for its exquisite design and tranquil atmosphere, Aman New York offers an unparalleled experience in one of the most vibrant cities in the world. The hotel features a year-round Garden Terrace, a flagship Aman Spa, and some of the most spacious suites available in New York City, combining comfort with elegance to create a unique urban retreat for discerning guests.
Joining Aman New York means becom... Show More
Joining Aman New York means becom... Show More
Job Requirements
- Previous experience in a front office or housekeeping position preferably in a luxury environment
- Graduate of hotel school or college degree is a plus
- Excellent communication skills both written and verbal in English multi-lingual is a plus
- Excellent people skills with the ability to work under pressure and with various stakeholders
- Ability to work flexible hours day evening or overnight and extended hours as needed including weekends and holidays
- Ability to work in a hybrid role in operations on the floor and in an office environment
- Ability to stand for extended periods of time lift push items equipment and packages of up to 25lbs
- Ability to demonstrate a commitment to guest service
- Must possess a collaborative energetic engaging genuine inclusive innovative and positive personality
Job Qualifications
- Previous experience in a front office or housekeeping position preferably in a luxury environment
- Graduate of hotel school or college degree is a plus
- Excellent communication skills both written and verbal in English multi-lingual is a plus
- Excellent people skills with the ability to work under pressure and with various stakeholders
- Ability to work flexible hours including weekends and holidays
- Ability to work in a hybrid role in operations on the floor and in an office environment
- Ability to demonstrate a commitment to guest service
- Must possess a collaborative energetic engaging genuine inclusive innovative and positive personality
Job Duties
- Serve as the point of contact throughout the guest journey from pre-arrival to post-departure
- Review guest profiles and reservations in preparation for the pre-arrival call
- Connect with guests to discuss upcoming visit and curate a customised itinerary based on guest’s purpose of visit and preferences
- Handle all guest requests in a professional and prompt manner and coordinate with other departments as needed
- Inspect all assigned suites both occupied and vacant and ensure general cleaning and all preparation for VIP arrivals and special requests are completed on time and according to standard
- Direct the delivery of amenities luggage etc seamlessly and follow up as needed
- Handle guest complaints and exercise good judgment to ensure proper resolution and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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