Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
competitive salary
401(k) retirement plan
Training and Development
Employee accommodation
Job Description
Four Seasons is a world-renowned luxury hospitality company known for setting the standard of excellence in the hotel and resort industry. Founded in 1960, Four Seasons has expanded its footprint to include over 99 hotels and resorts across 38 countries, consistently delivering exceptional experiences through personalized service, innovative offerings, and a rich commitment to luxury with genuine heart. The company places a strong emphasis on its people, cultivating a world-class employee experience and a supportive company culture that fosters growth, teamwork, and mutual respect. At Four Seasons, the belief is that life is richer when we connect meaningfully with others and the world around us, which is reflected in every guest interaction and every detail of the services provided.
This specific opportunity is at the Four Seasons Hotel Miami, a stunning 70-storey landmark combining modern luxury with resort-style amenities. Located just a block from Biscayne Bay and situated on the vibrant Brickell Avenue, the hotel offers guests a unique blend of city life excitement and tropical relaxation. The property includes 182 guest rooms, 39 suites, an extensive spa and health club, multiple dining venues, and a remarkable two-acre terrace featuring three outdoor swimming pools, cabanas, a distinctive wading pool, and a poolside bar and lounge. The role focuses on guest services, offering professionals a chance to work in a dynamic environment where the goal is to provide impeccable hospitality and memorable experiences for guests.
The position entails handling guest interactions with utmost professionalism and care, resolving any issues or inquiries promptly, and creating personalized and guest-centric experiences throughout the hotel. This role requires close collaboration with various departments such as Front Office, Concierge, Housekeeping, and Food & Beverage outlets to ensure seamless service delivery. Successful candidates will be expected to anticipate guest needs, coordinate accommodation for VIPs and special guests, and uphold the high standards set by Four Seasons. The work environment is fast-paced and demanding, requiring outstanding organizational skills, attention to detail, and flexibility to work varied shifts including early mornings, evenings, weekends, and holidays.
Employment at Four Seasons offers a competitive salary and comprehensive benefits package, including medical, dental, and vision coverage; a 401(k) retirement plan; extensive training and development programs; and opportunities for accommodation across the brand's global locations. Employees enjoy being part of an inclusive, diverse team that values authenticity and creativity. The company is an equal opportunity employer that encourages candidates from all backgrounds to apply and grow with an esteemed global luxury hospitality leader.
This specific opportunity is at the Four Seasons Hotel Miami, a stunning 70-storey landmark combining modern luxury with resort-style amenities. Located just a block from Biscayne Bay and situated on the vibrant Brickell Avenue, the hotel offers guests a unique blend of city life excitement and tropical relaxation. The property includes 182 guest rooms, 39 suites, an extensive spa and health club, multiple dining venues, and a remarkable two-acre terrace featuring three outdoor swimming pools, cabanas, a distinctive wading pool, and a poolside bar and lounge. The role focuses on guest services, offering professionals a chance to work in a dynamic environment where the goal is to provide impeccable hospitality and memorable experiences for guests.
The position entails handling guest interactions with utmost professionalism and care, resolving any issues or inquiries promptly, and creating personalized and guest-centric experiences throughout the hotel. This role requires close collaboration with various departments such as Front Office, Concierge, Housekeeping, and Food & Beverage outlets to ensure seamless service delivery. Successful candidates will be expected to anticipate guest needs, coordinate accommodation for VIPs and special guests, and uphold the high standards set by Four Seasons. The work environment is fast-paced and demanding, requiring outstanding organizational skills, attention to detail, and flexibility to work varied shifts including early mornings, evenings, weekends, and holidays.
Employment at Four Seasons offers a competitive salary and comprehensive benefits package, including medical, dental, and vision coverage; a 401(k) retirement plan; extensive training and development programs; and opportunities for accommodation across the brand's global locations. Employees enjoy being part of an inclusive, diverse team that values authenticity and creativity. The company is an equal opportunity employer that encourages candidates from all backgrounds to apply and grow with an esteemed global luxury hospitality leader.
Job Requirements
- Minimum education or equivalent experience in hospitality or related field
- at least three years of proven experience in guest services
- demonstrated leadership and coaching abilities
- excellent communication and interpersonal skills
- ability to work flexible hours including early mornings, evenings, weekends and holidays
- proficiency with electronic systems and software related to guest services
- strong organizational and multitasking skills
- US work authorization required
Job Qualifications
- Strong managerial skills are essential, with outstanding demonstrated coaching and development skills
- minimum three years' experience in guest services or related work, previous supervisory or lead experience is preferred
- excellent personal presentation and interpersonal skills
- knowledgeable about the local area, have a high degree of patience and work with discretion
- reading, writing and oral fluency in English language (additional language a plus)
- successful candidates will be a willing team player, comfortable with electronic systems and will to accept assignments on a needed basis in order to promote teamwork
- flexibility to work early mornings, evenings, weekends and holidays
- exceptional organizational skills, attention to detail, problem solving abilities and the ability to manage several demanding tasks in a consistently busy environment
Job Duties
- Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquiries as required
- seek out opportunities for guest-centric experiences in all outlets of the hotel and assist hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees
- assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- communicate with team members to ensure the highest level of personalized service
- communicate and liaise closely with Front Office, Concierge, In Room Dining, Housekeeping and various other departments to ensure follow up on any special problems, guest requests (to include amenities, room set ups, preregistration etc)
- review daily arrivals to ensure proper handling of VIP and Special Attention guests and be able to discuss in the morning meetings
- coordinate correspondence with guests pre and post stay
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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