Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $82,000.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
24/7 Teledoc service
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course is a prestigious resort located in the breathtaking Monterey Peninsula of California. Known for its stunning coastal location, luxurious accommodations, and world-class amenities, the Hyatt Regency Monterey provides guests with an exceptional hospitality experience. The hotel is nestled amidst beautiful landscapes and the iconic Del Monte Golf Course, making it a sought-after destination for travelers seeking both relaxation and recreation. Operating under the esteemed Davidson Hospitality Group, the hotel benefits from a management team that blends entrepreneurial spirit with rich industry expertise, ensuring high standards of service and a commitment to continuous improvement.
As an employee of Hyatt Regency Monterey, you become part of a team dedicated to delivering unparalleled guest experiences. The work environment emphasizes excellence, teamwork, and a strong focus on guest satisfaction. Hyatt Regency Monterey fosters a culture that encourages professional growth and development, providing ample opportunities for career advancement within the organization. Employees are supported through comprehensive training programs and a collaborative atmosphere, which enable them to excel in their roles and contribute meaningfully to the guest experience.
We are currently seeking an enthusiastic Guest Experience Manager who plays a pivotal role in creating memorable and personalized stays for our most discerning guests. The Guest Experience Manager is responsible for overseeing the entire VIP journey, ensuring that every aspect—from pre-arrival communication to post-departure follow-up—is handled with meticulous care and attention to detail. This leadership role collaborates closely with multiple departments across the hotel, facilitating seamless and anticipatory service that meets and exceeds Hyatt's high standards.
The Guest Experience Manager leads teams primarily within bell services and front desk operations, offering guidance, coaching, and direction to associates. This role involves important leadership duties such as training, scheduling, payroll management, and interviewing potential team members. As a visible figure throughout the hotel, the Guest Experience Manager engages with guests personally to ensure their expectations are surpassed and any issues are promptly resolved.
Candidates for this role possess strong leadership, communication, and relationship-building skills. A deep knowledge of hotel services, local events, venues, and transportation options is essential for creating a highly personalized guest experience. The ability to manage multiple tasks effectively and maintain a proactive, solution-driven approach aligns with the hotel's commitment to guest satisfaction.
The position is full-time with a competitive salary range of $75,000 to $82,000 per year. Hyatt Regency Monterey offers a rewarding career path within a renowned resort that values employee excellence and offers a rich variety of benefits designed to support the well-being of its team members and their families.
As an employee of Hyatt Regency Monterey, you become part of a team dedicated to delivering unparalleled guest experiences. The work environment emphasizes excellence, teamwork, and a strong focus on guest satisfaction. Hyatt Regency Monterey fosters a culture that encourages professional growth and development, providing ample opportunities for career advancement within the organization. Employees are supported through comprehensive training programs and a collaborative atmosphere, which enable them to excel in their roles and contribute meaningfully to the guest experience.
We are currently seeking an enthusiastic Guest Experience Manager who plays a pivotal role in creating memorable and personalized stays for our most discerning guests. The Guest Experience Manager is responsible for overseeing the entire VIP journey, ensuring that every aspect—from pre-arrival communication to post-departure follow-up—is handled with meticulous care and attention to detail. This leadership role collaborates closely with multiple departments across the hotel, facilitating seamless and anticipatory service that meets and exceeds Hyatt's high standards.
The Guest Experience Manager leads teams primarily within bell services and front desk operations, offering guidance, coaching, and direction to associates. This role involves important leadership duties such as training, scheduling, payroll management, and interviewing potential team members. As a visible figure throughout the hotel, the Guest Experience Manager engages with guests personally to ensure their expectations are surpassed and any issues are promptly resolved.
Candidates for this role possess strong leadership, communication, and relationship-building skills. A deep knowledge of hotel services, local events, venues, and transportation options is essential for creating a highly personalized guest experience. The ability to manage multiple tasks effectively and maintain a proactive, solution-driven approach aligns with the hotel's commitment to guest satisfaction.
The position is full-time with a competitive salary range of $75,000 to $82,000 per year. Hyatt Regency Monterey offers a rewarding career path within a renowned resort that values employee excellence and offers a rich variety of benefits designed to support the well-being of its team members and their families.
Job Requirements
- High school diploma or equivalent
- minimum of one year of hotel supervisory experience preferred
- experience in hotel guest services
- ability to work flexible hours including weekends, holidays, and overnight shifts
- strong communication and leadership skills
- basic computer literacy
- ability to manage and resolve guest issues effectively
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- refined verbal and written communication skills
- strong computer, multi-tasking, and problem-solving skills
- experience using hotel property management systems like Opera or Colleague Advantage is a plus
- knowledge of HotSOS and Zingle is helpful, but not required
- open availability 7 days a week, including holidays and weekends
- ability to work any shift: mornings, afternoons, evenings, and overnight shifts
- one year of hotel supervisory experience preferred
- thorough understanding of hotel guest services
Job Duties
- Oversee all bellman operations and assist with front desk operations as needed
- train, coach, and inspire team members to exceed Hyatt service standards
- develop short- and long-term plans to support both daily operations and long-term goals
- respond to guest needs with a proactive, solution-driven approach
- foster strong communication and collaboration with Housekeeping and other departments
- stay informed on hotel promotions, packages, and rates, and ensure your team is as well
- handle guest feedback thoughtfully and take action to ensure satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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