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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts stands as New Mexico’s premier locally owned hospitality group, deeply rooted in a profound respect for culture, place, and people. With an impressive portfolio of luxury hotels and award-winning restaurants, the company embodies the essence of authentic storytelling, exceptional service, and community pride. The Heritage family prides itself on delivering not just accommodation and dining but immersive experiences that honor the rich heritage of the region and foster a welcoming environment for guests and team members alike. The organization is committed to caring for its guests, team, and neighborhoods with intention and heart, creating meaningful impacts... Show More
Job Requirements
- Exceptional interpersonal and communication skills with the ability to engage confidently with diverse and discerning guests
- Demonstrated leadership ability in high-visibility, guest-facing hotel environments
- Strong understanding of front desk operations, valet logistics, bell services, and overall rooms division coordination
- Proficiency in property management systems (PMS), point-of-sale systems, and guest service technology platforms
- Strong problem-solving and conflict-resolution skills with a calm, solution-oriented approach
- Ability to make real-time operational decisions that balance guest satisfaction with business needs
- Highly organized with the ability to manage multiple service touchpoints simultaneously
- Ability to interpret occupancy data, service metrics, and guest feedback to drive improvements
- Financial awareness including labor planning and expense oversight
- Commitment to luxury or elevated hospitality service standards
- Ability to maintain discretion and professionalism in VIP and high-profile guest situations
- Proven ability to coach, mentor, and develop guest-facing teams to achieve service excellence
- Flexibility to work evenings, weekends, and holidays as business demands require
- Bachelor’s degree in Hospitality, Business, or related field preferred, or equivalent combination of education and experience
Job Qualifications
- Exceptional interpersonal and communication skills with the ability to engage confidently with diverse and discerning guests
- Demonstrated leadership ability in high-visibility, guest-facing hotel environments
- Strong understanding of front desk operations, valet logistics, bell services, and overall rooms division coordination
- Proficiency in property management systems (PMS), point-of-sale systems, and guest service technology platforms
- Strong problem-solving and conflict-resolution skills with a calm, solution-oriented approach
- Ability to make real-time operational decisions that balance guest satisfaction with business needs
- Highly organized with the ability to manage multiple service touchpoints simultaneously
- Ability to interpret occupancy data, service metrics, and guest feedback to drive improvements
- Financial awareness including labor planning and expense oversight
- Commitment to luxury or elevated hospitality service standards
- Ability to maintain discretion and professionalism in VIP and high-profile guest situations
- Proven ability to coach, mentor, and develop guest-facing teams to achieve service excellence
- Flexibility to work evenings, weekends, and holidays as business demands require
- Bachelor’s degree in Hospitality, Business, or related field preferred, or equivalent combination of education and experience
Job Duties
- Foster a professional, welcoming, and service-driven culture in all interactions with guests, visitors, and team members
- Oversee daily front desk, valet, and bell operations to ensure smooth arrivals, departures, and lobby flow
- Ensure appropriate staffing levels and scheduling coverage aligned with occupancy forecasts, group arrivals, and special events
- Maintain high standards for guest greeting, check-in/check-out efficiency, luggage handling, parking services, and overall lobby presentation
- Lead daily stand-up meetings to align teams on VIP arrivals, group movements, service priorities, and operational updates
- Monitor guest satisfaction metrics, online reviews, and internal feedback tools to identify trends and implement service improvements
- Respond promptly and professionally to guest concerns, service recovery situations, and escalations, ensuring resolution and follow-up
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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