Guest Experience Lead | Midland Park Mall Pop Up

Midland, TX, USA|

Job Overview

Compensation

Hourly

Range $22.50 - $27.89

Benefits

Extended health benefits

Dental benefits

Mental health plans

Paid Time Off

Savings plan matching

retirement plan matching

employee discount

fitness classes

Yoga classes

parenthood top-up

Development courses

Mentorship programs

leadership series

Job Description

lululemon is a globally recognized performance apparel company that specializes in designing innovative clothing for yoga, running, training, and other athletic activities. Known for setting the bar in technical fabrics and functional design, lululemon creates transformational products and experiences that help people move, grow, connect, and be well. The company has achieved success through its commitment to product innovation, strong retail presence, emphasis on community connections, and a people-focused culture. lululemon is dedicated to fostering positive change by building an equitable, inclusive, and growth-oriented environment for its employees, while supporting healthy and thriving communities worldwide.

The Guest Experience Lead role at lululemon is a pivotal position within the store leadership team. This role focuses on ensuring that every guest receives an exceptional in-store experience by delivering high-quality technical product education, tailored to meet the unique needs of each customer. The Guest Experience Lead supervises day-to-day store operations on the floor, acting as the Supervisor on Duty, and is responsible for motivating the team to achieve daily sales and unit targets. This position entails leading from the floor, assessing guest needs, and ensuring technical expertise is effectively shared among team members. Additionally, the Guest Experience Lead supports team member development through coaching, feedback, and recognition while contributing to hiring and onboarding processes and maintaining a respectful, inclusive, and engaging work environment.

In this role, the Guest Experience Lead moves dynamically across the store to uphold operational excellence, open and close the store as required, and use business data to motivate the team towards consistent performance improvement. The role demands a balance of guest interaction, team leadership, and operational responsibilities that contribute directly to the store's success. This position offers a competitive base pay ranging from $22.50 to $25.89 per hour depending on location, plus a target bonus of $2.00 per hour, resulting in a total target base pay range of $24.50 to $27.89 per hour. lululemon also provides a comprehensive benefits package and continues to invest in employee wellbeing, career growth, and personal development, aligning with its philosophy that when life works, work works.

Job Requirements

Be legally authorized to work in the country where the store is located
Have reliable transportation to travel to the assigned store
Be available to work varying schedules including mornings, afternoons, evenings, weekends, and holidays
Be able to work early mornings or late nights/overnights during peak times or special events
Have at least 1 year of retail or customer experience including guest resolution and handling difficult conversations
Have some experience in leading, mentoring, or delegating tasks with others

Job Qualifications

High school diploma/GED/equivalent or above
1 year retail or customer experience
Some experience in leading, mentoring, or delegating with others
Experience in retail/sales leadership such as supervising or people management is an asset
Food safety and/or liquor service certification for experiential stores with food/beverage service

Job Duties

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests
Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift
Open and close the store in accordance with the opening and closing procedures
Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results
Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training
Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment