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Guest Experience Lead (GEL)

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $13.50 - $1.00
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Work Schedule

Flexible
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Benefits

competitive pay
flexible scheduling
Paid sick leave
Paid Time Off
Tuition Reimbursement
Employee Discounts
Free Meals
Bi-weekly direct deposit
401k plan
Medical insurance
Dental Insurance
Vision Insurance

Job Description

This job opportunity is offered by a restaurant franchisee operating a McDonald's establishment, renowned worldwide for its quick-service dining and commitment to customer satisfaction. As a globally recognized fast-food chain, McDonald's franchises are known for delivering quality food with fast, friendly service, and a clean, welcoming environment. This particular position falls under the leadership team within the restaurant. The franchisee operating the restaurant is an independent business owner licensed to use McDonald's branding and products, ensuring the operation adheres to strict standards while maintaining a degree of autonomy in management and hiring. The employer for this position is the franchisee,... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to work flexible hours including nights, weekends, and holidays
  • Strong interpersonal and communication skills
  • Ability to work effectively in a team environment

Job Qualifications

  • A humble and hospitable demeanor
  • Passion for helping and serving others including customers and team members
  • Desire to learn and grow
  • Ability to communicate effectively and anticipate customer needs

Job Duties

  • Lead the experience by checking in with guests and ensuring they enjoy themselves
  • Be the solution by handling guest concerns and providing satisfaction-oriented resolutions
  • Work closely with team members to maintain a welcoming, friendly, and clean restaurant environment
  • Provide expert insight into promotions and benefits of the McDonald’s App and Mobile Order & Pay features
  • Support teamwork and communication to enhance overall guest experience

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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