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McDonald's logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Medical Coverage
dental coverage
vision coverage
401k with matching contributions
Paid Time Off
discount programs
Free meals and meal discounts

Job Description

This job opportunity is offered by a restaurant that operates under an independent franchisee license to use McDonald's brand logos and food products. It is important to note that the franchisee is a separate entity, operating independently from McDonald's USA, and is solely responsible for all employment-related decisions, including hiring, firing, scheduling, and supervision. This means while the restaurant benefits from the strong reputation and brand recognition of McDonald's, the employer-employee relationship exists only between the applicant and the franchisee. McDonald's USA does not partake in the hiring process or influence employment terms at this location.

The restaurant, operat... Show More

Job Requirements

  • Be at least 16 years of age
  • Have a positive attitude
  • Be willing to learn and grow
  • Ability to work flexible hours between 8am and 8pm
  • Strong communication skills
  • Ability to excel in a fast-paced environment
  • Willingness to handle customer concerns professionally

Job Qualifications

  • Outstanding attitude
  • Willingness to learn and grow
  • Ability to excel in a fast-paced team environment
  • Minimum age of 16 years
  • Strong communication skills
  • Customer service orientation
  • Ability to work between 8am and 8pm hours

Job Duties

  • Greeting guests and communicating with them while ordering
  • Offering help with using the ordering kiosks
  • Offering assistance to those in need of some extra hands
  • Checking with guests once they have their food to make sure they’re satisfied or to see if they need anything else
  • Ensuring kids receive a kid treat
  • Handling any customer concerns
  • Communicating with the restaurant team to provide feedback and recommendations

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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