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McDonald's logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k with matching contributions
Paid Time Off
Education Assistance
Employee Discounts
Free Meals

Job Description

This job opening is for a position at a McDonald's restaurant owned and operated by an independent franchisee, separate from McDonald's USA. This franchisee holds a license to use McDonald's logos and food products, operating under the McDonald's brand, but functions as a distinct company and employer. Employment matters—including hiring, firing, discipline, supervision, staffing, and scheduling—are entirely managed by the franchisee. McDonald's USA does not influence employment decisions or receive applicants' information, underscoring the franchisee's full autonomy in these processes. This ensures that the local management has unique control over the operations and workforce in their specific restaurant, giving employees... Show More

Job Requirements

  • Minimum age of 16 years
  • outstanding attitude
  • willingness to learn and grow
  • ability to excel in a fast-paced, team environment
  • availability to work between 8 a.m. and 8 p.m.
  • ability to communicate effectively
  • customer service skills

Job Qualifications

  • Outstanding attitude
  • willingness to learn and grow
  • ability to excel in a fast-paced, team environment
  • strong communication skills
  • customer service orientation
  • ability to handle guest concerns professionally
  • minimum age of 16 years

Job Duties

  • Greeting guests and communicating with them while ordering
  • offering help with using the ordering kiosks
  • offering assistance to those in need of some extra hands
  • checking with guests once they have their food to make sure they are satisfied or to see if they need anything else
  • ensuring kids receive a kid treat
  • handling any concerns
  • communicating with the restaurant team to provide feedback and recommendations

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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