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McDonald’s logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Medical insurance
Dental Insurance
vision coverage
Education Assistance
discount programs
Free Meals

Job Description

This job opportunity is with a restaurant franchised independently by a franchisee licensed to use McDonald's trademarks, logos, and food products. Unlike corporate-owned McDonald's locations, this restaurant is operated by an independent company that handles all employment-related decisions including hiring, firing, staffing, and scheduling. This distinction means that the franchisee acts as the direct employer rather than McDonald's USA. The franchisee is solely responsible for the restaurant operations and the management of its workforce. As such, applicants can expect accountability and communication primarily through the franchisee, with McDonald's USA playing no role in employment decisions or privacy of applicant data.Show More

Job Requirements

  • Minimum age of 16 years
  • Ability to work between 7 am and 8 pm
  • Willingness to learn and grow
  • Ability to maintain dependability for scheduled shifts
  • Ability to work in a fast-paced environment
  • Excellent customer interaction skills
  • Ability to communicate effectively with team members and customers

Job Qualifications

  • Outstanding attitude
  • Willingness to learn and grow
  • Ability to excel in a fast-paced team environment
  • Strong communication skills
  • Customer service orientation
  • Ability to handle multiple tasks efficiently
  • Minimum age of 16 years

Job Duties

  • Greeting guests and communicating with them while ordering
  • Offering help with using the ordering kiosks
  • Offering assistance to those in need of extra hands
  • Checking with guests once they have their food to ensure satisfaction or to see if they need anything else
  • Ensuring kids receive a kid treat
  • Handling any customer concerns
  • Communicating with the restaurant team to provide feedback and recommendations

Job Criteria

Experience

No experience required


Job Location

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