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McDonald’s logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

competitive pay
Medical
401k with matching contributions
Education Assistance
discount programs
Free Meals
meal discounts

Job Description

This job opportunity is with an independently owned and operated McDonald's franchise, a well-recognized global fast-food restaurant brand known for its quick service and iconic menu items such as the Big Mac, fries, and McFlurry. Unlike corporate-owned McDonald's locations, this franchisee operates as a separate legal entity with its own management team. The franchisee holds the license to use McDonald’s logos, branding, and trademarks while following the standards and operational procedures prescribed by McDonald's USA. Any individual hired for this role will be employed directly by the franchisee, ensuring that all employment decisions such as hiring, firing, scheduling, and discipline... Show More

Job Requirements

  • Minimum age of 16 years to work
  • availability to work part-time between 8am and 8pm
  • positive and friendly demeanor
  • ability to communicate effectively with customers
  • willingness to work in a fast-paced environment
  • commitment to delivering outstanding customer service
  • ability to work cooperatively as part of a team

Job Qualifications

  • Outstanding attitude
  • willingness to learn and grow
  • ability to excel in a fast-paced team environment
  • good communication skills
  • ability to work flexible hours between 8am and 8pm
  • minimum age of 16 years

Job Duties

  • Greeting guests and communicating with them while ordering
  • offering help with using the ordering kiosks
  • offering assistance to those in need of some extra hands
  • checking with guests once they have their food to ensure satisfaction or to see if they need anything else
  • ensuring kids receive a kid treat
  • handling any customer concerns promptly
  • communicating with the restaurant team to provide feedback and recommendations

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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