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McDonald's logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k with matching contributions
Paid Time Off
Education Assistance
meal discounts

Job Description

This job opportunity is with a restaurant owned and operated by an independent franchisee of McDonald's, one of the most recognizable and beloved fast-food brands worldwide. While this franchisee holds a license to use McDonald's logos and food products, it operates as a separate company entirely independent from McDonald's USA. This distinction means that all employment matters such as hiring, firing, discipline, supervision, staffing, and scheduling are managed solely by the franchisee. Employees hired will be directly employed by the franchisee, not McDonald's USA, making the franchisee the employer of record responsible for all employment-related decisions.

With McDonald's b... Show More

Job Requirements

  • Must be 16 years of age or older
  • Ability to work flexible part-time hours between 8 am and 8 pm
  • Outstanding attitude and willingness to learn
  • Capability to excel in a fast-paced, team environment
  • Basic ability to communicate effectively with guests and team members
  • Willingness to provide excellent customer service
  • Ability to handle customer concerns professionally and with care

Job Qualifications

  • Outstanding attitude and willingness to learn
  • Ability to excel in a fast-paced, team environment
  • Excellent communication and customer service skills
  • Ability to work flexible hours between 8 am and 8 pm
  • Must be 16 years of age or older
  • Basic problem-solving abilities
  • Desire to grow and develop skills

Job Duties

  • Greeting guests and communicating with them while ordering
  • Offering help with using the ordering kiosks
  • Offering assistance to those in need of some extra hands
  • Checking with guests once they have their food to ensure satisfaction or to see if they need anything else
  • Ensuring kids receive a kid treat
  • Handling any customer concerns with care
  • Communicating with the restaurant team to provide feedback and recommendations

Job Criteria

Experience

No experience required


Job Location

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