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McDonald's logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $14.00 - $1.00
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Paid Time Off
Personalized schedules
Bonuses
Health Insurance
Tuition Assistance
Employee meal discounts
Instant Pay

Job Description

This job opening is for a position at a McDonald's restaurant owned and operated by an independent franchisee, not McDonald's USA. The franchisee holds a license to use McDonald's logos, branding, and food products, but they operate as a separate company and employer from McDonald's USA. This means that all employment decisions, including hiring, firing, discipline, supervision, staffing, and scheduling, are handled exclusively by the franchisee. McDonald's USA does not have any involvement or control over the employment processes at this location.

The franchisee operates under the company name WorkToLive, reflecting their philosophy of creating a work environment that suppo... Show More

Job Requirements

  • Be at least 16 years of age
  • Possess an outstanding attitude
  • Willingness to learn and grow
  • Ability to work in a fast-paced team environment
  • Availability to work between 8am and 8pm
  • Ability to communicate effectively with guests and team members

Job Qualifications

  • Outstanding attitude and willingness to learn and grow
  • Ability to excel in a fast-paced team environment
  • Strong communication and interpersonal skills
  • Basic familiarity with customer service practices
  • Ability to handle multiple tasks simultaneously
  • Age 16 or older
  • No prior experience required as training is provided

Job Duties

  • Greet guests and communicate with them while ordering
  • Offer help with using the ordering kiosks
  • Provide assistance to guests needing extra help
  • Check with guests after they receive their food to ensure satisfaction
  • Ensure kids receive a kid treat
  • Handle customer concerns and resolve issues
  • Communicate with the restaurant team to provide feedback and recommendations

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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