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Guest Experience Lead

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $20.00 - $22.73
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Work Schedule

Flexible
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Benefits

competitive pay
Employee Discounts
Paid sick leave
Tuition Reimbursement
Training and advancement opportunities
Weekly direct deposit
401k plan
medical benefits
Dental benefits
vision benefits

Job Description

McDonald's is one of the world’s leading global foodservice retailers, serving millions of customers every day through its expansive network of restaurants. Known for its iconic menu items, commitment to quality, and dedication to customer satisfaction, McDonald’s operates in a fast-paced and dynamic industry that prioritizes a positive guest experience and community engagement. McDonald’s is a place where employees can find flexible scheduling options tailored to individual lifestyles, competitive compensation, and a supportive work environment that values each team member’s contributions. With a strong emphasis on diversity, equity, and inclusion, McDonald’s fosters a workplace where everyone has the opportunity to... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 1 year experience in customer service or related field preferred
  • ability to work flexible scheduling including nights and weekends
  • strong verbal and written communication skills
  • customer-focused attitude
  • teamwork and collaboration skills
  • basic knowledge of digital ordering systems is a plus

Job Qualifications

  • High school diploma or equivalent
  • prior experience in customer service or hospitality preferred
  • strong communication and interpersonal skills
  • ability to work flexible hours including evenings and weekends
  • passion for helping and serving others
  • demonstrated ability to resolve conflicts and handle guest concerns
  • willingness to learn and grow within the company

Job Duties

  • Lead the experience by checking in with guests and ensuring they are enjoying themselves
  • handle guest concerns and provide resolution to their satisfaction
  • work collaboratively with team members to maintain a welcoming, friendly, and clean restaurant environment
  • offer expert insight into promotions and benefits of the McDonald’s App and Mobile Order & Pay features
  • anticipate customer needs and communicate effectively to enhance the guest experience
  • support training and development efforts within the team
  • maintain compliance with company policies and standards

Job Criteria

Experience

No experience required


Job Location

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