Job Overview
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This distinguished company operates luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and a strong sense of community pride. Heritage Hotels & Resorts prides itself on caring for guests, team members, and neighborhoods with genuine intention, making it a meaningful and impactful hospitality group in the region. Their commitment to excellence and community engagement creates an enriching environment for both staff and guests who value high-quality service and cultural authenticity.
The role of Guest Experience Host at Heritage Hotels & Resorts is integral to delivering the distinctive and personalized hospitality experience the company is known for. This position places a high emphasis on creating meaningful, memorable, and highly personalized guest experiences from the moment of arrival until departure. The Guest Experience Host plays a vital role in ensuring that every guest feels welcomed, valued, and deeply connected to the Heritage brand through refined service, thoughtful storytelling, and exceptional care.
As a Guest Experience Host, you will engage directly with guests, maintaining positive and professional interactions, while collaborating closely with back-of-house teams to fulfill all guest needs and requests. Your focus on enhancing the guest experience means you will often exceed expectations, particularly when addressing concerns or complaints. You will also have the responsibility to convey the unique story, inspiration, and mindset behind the property to guests, enriching their stay with cultural and local narratives.
Maintaining confidentiality and guest safety is paramount in this role, alongside delivering seamless and refined service. A strong knowledge of hotel events, amenities, and local attractions is essential, as you will provide guests with knowledgeable recommendations that enhance their overall stay. You will acknowledge and celebrate special guest occasions, such as weddings, birthdays, and anniversaries, by coordinating appropriate room upgrades and amenities when applicable.
This role requires a proactive approach to guest service, anticipating guest needs and responding with thoughtful care. Additionally, you will adhere to all company safety and security policies while maintaining a clean, organized work area and professional appearance. Protecting company assets and the confidentiality of proprietary information is also a key aspect of this position.
Heritage Hotels & Resorts offers competitive pay with comprehensive benefits, including a 25% match for 401k. Employees enjoy generous discounts at Heritage’s restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, free employee parking, and opportunities for growth and development. The company culture is people-first, rooted in New Mexico pride and community support, creating a supportive and enriching workplace. Joining Heritage Hotels & Resorts means becoming part of a family that values hospitality’s power to make meaningful impacts on guests and the community alike.
The role of Guest Experience Host at Heritage Hotels & Resorts is integral to delivering the distinctive and personalized hospitality experience the company is known for. This position places a high emphasis on creating meaningful, memorable, and highly personalized guest experiences from the moment of arrival until departure. The Guest Experience Host plays a vital role in ensuring that every guest feels welcomed, valued, and deeply connected to the Heritage brand through refined service, thoughtful storytelling, and exceptional care.
As a Guest Experience Host, you will engage directly with guests, maintaining positive and professional interactions, while collaborating closely with back-of-house teams to fulfill all guest needs and requests. Your focus on enhancing the guest experience means you will often exceed expectations, particularly when addressing concerns or complaints. You will also have the responsibility to convey the unique story, inspiration, and mindset behind the property to guests, enriching their stay with cultural and local narratives.
Maintaining confidentiality and guest safety is paramount in this role, alongside delivering seamless and refined service. A strong knowledge of hotel events, amenities, and local attractions is essential, as you will provide guests with knowledgeable recommendations that enhance their overall stay. You will acknowledge and celebrate special guest occasions, such as weddings, birthdays, and anniversaries, by coordinating appropriate room upgrades and amenities when applicable.
This role requires a proactive approach to guest service, anticipating guest needs and responding with thoughtful care. Additionally, you will adhere to all company safety and security policies while maintaining a clean, organized work area and professional appearance. Protecting company assets and the confidentiality of proprietary information is also a key aspect of this position.
Heritage Hotels & Resorts offers competitive pay with comprehensive benefits, including a 25% match for 401k. Employees enjoy generous discounts at Heritage’s restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, free employee parking, and opportunities for growth and development. The company culture is people-first, rooted in New Mexico pride and community support, creating a supportive and enriching workplace. Joining Heritage Hotels & Resorts means becoming part of a family that values hospitality’s power to make meaningful impacts on guests and the community alike.
Job Requirements
- High school diploma or equivalent required
- 0-2 years of guest-facing hospitality or customer service experience, or equivalent education
- Luxury or high-volume hospitality experience preferred
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
- Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
- Flexible availability, including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- 0-2 years of guest-facing hospitality or customer service experience or equivalent education
- Luxury or high-volume hospitality experience preferred
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
- Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
- Flexible availability, including nights, weekends, and holidays
Job Duties
- Maintain a high level of positive and professional interaction with coworkers and guests
- Work closely with back of house teams to ensure all guest needs and requests are fulfilled
- Maintain a strong focus on guest experience and base decisions on exceeding expectations especially when resolving concerns or complaints
- Welcome guests into the unique accommodation experience of Heritage by articulating the story, inspiration and mindset of the property
- Deliver refined seamless service while maintaining the highest level of confidentiality for guest safety and comfort
- Provide knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants and experiences
- Maintain the utmost care and confidentiality with all guest information
- Acknowledge special occasions including weddings, birthdays and anniversaries and coordinate room upgrades and amenities when applicable
- Anticipate guest needs and respond with proactive thoughtful service
- Follow all company safety and security policies and procedures
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client and guest information
- Perform other duties consistent with the functions of this position as needed at the property
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
