Guest Experience Host

Heritage Hotels & Resorts is recognized as New Mexico's premier locally owned hospitality group, known for its deep respect and commitment to culture, place, and people. This distinguished group operates luxury hotels and award-winning restaurants that thrive on authentic storytelling, exceptional service, and a strong sense of community pride. Heritage Hotels & Resorts is committed to caring for its guests, employees, and the neighborhoods it serves with the utmost intention and passion. The company's remarkable reputation for offering genuine, warm hospitality and its dedication to creating meaningful experiences make it an attractive workplace for individuals passionate about making a positive impact through the hospitality industry.

The role we are highlighting is for a Guest Experience Host, a pivotal position for ensuring every visitor's stay is memorable and personalized from the moment they arrive until their departure. This role is central to delivering the Heritage experience, founded on refined service, thoughtful storytelling, and exceptional care. The Guest Experience Host works meticulously to create a welcoming atmosphere where each guest feels valued and connected to the rich culture and unique qualities that the Heritage Hotels proudly embody.

In this position, the individual will act as a bridge between guests and the many facets of Heritage’s hospitality offerings, including accommodations, amenities, hotel events, and local attractions. The Guest Experience Host’s responsibilities are broad and impactful, incorporating the seamless delivery of services, the confidential handling of guest information for safety and comfort, and the anticipation of guest needs with proactive care. This role also involves interaction with back-of-house teams to ensure guest requests and needs are met promptly and effectively.

Candidates choosing this path will find themselves in a dynamic, fast-paced environment where their interpersonal and problem-solving skills are constantly engaged. They will be entrusted with the task of upholding the high standards of Heritage Hotels & Resorts, ensuring guests enjoy a truly luxurious and personalized hospitality experience. This includes the ability to recognize and celebrate special occasions such as weddings and anniversaries by arranging thoughtful gestures like room upgrades or special amenities.

Heritage Hotels & Resorts offers a competitive pay structure and comprehensive benefits that include a 25% match for 401k, generous employee discounts on hotels, restaurants, spas, and retail spaces, complimentary meals during shifts, and free employee parking. Additionally, the company fosters growth and development opportunities within a supportive culture rooted in New Mexico pride and community values. The Guest Experience Host role is more than just a job—it is an opportunity to join a vibrant and caring family that values meaningful connections and strives to make a lasting impact through exceptional hospitality.