Guest Experience Host

Heritage Hotels & Resorts is widely recognized as New Mexico's premier locally owned hospitality group, distinguished by its deep respect for culture, place, and people. This distinguished hospitality company operates luxury hotels and award-winning restaurants that are rooted in authentic storytelling, exceptional service, and a strong sense of community pride. At Heritage Hotels & Resorts, the mission is to care for guests, team members, and neighborhoods with the same intention and dedication, emphasizing the meaningful impact that hospitality can have on people's lives. The company prides itself on offering an elevated hotel experience that merges comfort with cultural richness, providing guests with an immersive and memorable stay that reflects the spirit of New Mexico.

The role of the Guest Experience Host is a critical position within the Heritage Hotels & Resorts team. This role demands a dedicated individual who can create meaningful, memorable, and highly personalized guest experiences from the moment of arrival through departure. The Guest Experience Host serves as the face of the property, ensuring that every interaction reflects refined service, thoughtful storytelling, and exceptional care. This position requires a proactive approach to guest needs, where anticipating and exceeding expectations is paramount.

As a Guest Experience Host, you are entrusted with maintaining a positive and professional demeanor in all interactions with both guests and coworkers. Collaboration with back-of-house teams is essential to guarantee that guest requests and needs are fulfilled seamlessly. The host will welcome guests by articulating the unique story, inspiration, and mindset behind the Heritage properties, connecting guests deeply with the brand’s narrative and values.

The role calls for delivering a seamless, refined service while upholding the highest standards of confidentiality and guest safety. Offering knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants, and experiences is part of the day-to-day responsibilities, enhancing the overall guest experience. Special occasions, such as weddings, birthdays, and anniversaries, are acknowledged with thoughtful gestures like coordinating room upgrades and amenities. The Guest Experience Host is expected to maintain a clean, organized workspace and a professional appearance that complies with uniform and grooming standards. Protecting company assets and maintaining confidentiality of proprietary information are critical responsibilities of this role.

Besides the enriching work environment, Heritage Hotels & Resorts offers competitive pay and comprehensive benefits, including a 25% match for 401k contributions. Employees enjoy generous discounts across Heritage Hotels' restaurants, spa, and retail outlets, as well as complimentary meals during scheduled shifts, free parking, and ample growth and development opportunities within a supportive, people-first culture rooted in New Mexico pride and community values. This environment fosters a rewarding career path for individuals passionate about providing elevated guest experiences and making a meaningful impact through hospitality.