Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
25% 401k match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts stands as New Mexico's premier locally owned hospitality group, celebrated for its profound respect for culture, place, and people. This distinguished company owns and operates luxury hotels and award-winning restaurants that embody authentic storytelling, exceptional service, and a strong sense of community pride. Heritage Hotels & Resorts places a deep focus on caring for guests, team members, and local neighborhoods alike, aiming to create hospitality experiences that are meaningful and impactful.
The company prides itself on intertwining the rich cultural heritage of New Mexico with luxury accommodation and dining experiences. By fostering a welcoming and inclusive environment, Heritage Hotels & Resorts invites guests to not only enjoy refined luxury but also to connect deeply with the stories and traditions that shape each property. The organization operates with a commitment to community engagement and sustainable hospitality practices, which enhances its reputation as a respected leader in the regional hospitality industry.
We are currently seeking a passionate and dedicated Guest Experience Host to join the Heritage family. This role is fundamental in creating highly personalized, memorable guest experiences that span from the moment of arrival through to departure. As a Guest Experience Host, you will be the face of Heritage Hotels & Resorts, responsible for delivering refined, seamless service that reflects the company’s values and dedication to excellence.
Your role will involve maintaining professional and positive interactions with both coworkers and guests, ensuring that every visitor feels welcomed, valued, and intimately connected to the unique accommodation experience only Heritage can offer. You will be a storyteller and ambassador, sharing the inspiration and mindset behind the properties with guests while anticipating their needs and preferences.
In delivering exceptional service, you will work closely with back-of-house teams to fulfill guest requests and resolve any concerns promptly, always striving to exceed guest expectations. Confidentiality and discretion are paramount, as you will handle sensitive guest information with the utmost care.
Additionally, you will provide knowledgeable recommendations about hotel events, amenities, local attractions, dining options, and unique experiences to enrich the guest's stay. Whether acknowledging special occasions such as weddings, birthdays, or anniversaries, or coordinating room upgrades and amenities, your attentiveness will ensure every guest feels their visit is personalized and unforgettable.
This role requires a high degree of professionalism, emotional intelligence, and the ability to remain composed in a fast-paced yet rewarding environment. Heritage Hotels & Resorts offers a supportive, people-first culture rooted in New Mexico pride and community, making it an exceptional place to grow your career in hospitality.
Competitive pay and comprehensive benefits are provided, including a generous 25% 401k match. Employees enjoy generous discounts at Heritage Hotels’ restaurants, spa, and retail shops, complimentary meals during scheduled shifts, free employee parking, and ample opportunities for professional development and advancement within the company. Join Heritage Hotels & Resorts and help deliver a distinctive hospitality experience that honors local culture, builds community, and creates lifelong memories for every guest.
The company prides itself on intertwining the rich cultural heritage of New Mexico with luxury accommodation and dining experiences. By fostering a welcoming and inclusive environment, Heritage Hotels & Resorts invites guests to not only enjoy refined luxury but also to connect deeply with the stories and traditions that shape each property. The organization operates with a commitment to community engagement and sustainable hospitality practices, which enhances its reputation as a respected leader in the regional hospitality industry.
We are currently seeking a passionate and dedicated Guest Experience Host to join the Heritage family. This role is fundamental in creating highly personalized, memorable guest experiences that span from the moment of arrival through to departure. As a Guest Experience Host, you will be the face of Heritage Hotels & Resorts, responsible for delivering refined, seamless service that reflects the company’s values and dedication to excellence.
Your role will involve maintaining professional and positive interactions with both coworkers and guests, ensuring that every visitor feels welcomed, valued, and intimately connected to the unique accommodation experience only Heritage can offer. You will be a storyteller and ambassador, sharing the inspiration and mindset behind the properties with guests while anticipating their needs and preferences.
In delivering exceptional service, you will work closely with back-of-house teams to fulfill guest requests and resolve any concerns promptly, always striving to exceed guest expectations. Confidentiality and discretion are paramount, as you will handle sensitive guest information with the utmost care.
Additionally, you will provide knowledgeable recommendations about hotel events, amenities, local attractions, dining options, and unique experiences to enrich the guest's stay. Whether acknowledging special occasions such as weddings, birthdays, or anniversaries, or coordinating room upgrades and amenities, your attentiveness will ensure every guest feels their visit is personalized and unforgettable.
This role requires a high degree of professionalism, emotional intelligence, and the ability to remain composed in a fast-paced yet rewarding environment. Heritage Hotels & Resorts offers a supportive, people-first culture rooted in New Mexico pride and community, making it an exceptional place to grow your career in hospitality.
Competitive pay and comprehensive benefits are provided, including a generous 25% 401k match. Employees enjoy generous discounts at Heritage Hotels’ restaurants, spa, and retail shops, complimentary meals during scheduled shifts, free employee parking, and ample opportunities for professional development and advancement within the company. Join Heritage Hotels & Resorts and help deliver a distinctive hospitality experience that honors local culture, builds community, and creates lifelong memories for every guest.
Job Requirements
- High school diploma or equivalent required
- 0-2 years of guest-facing hospitality or customer service experience, or equivalent education
- Luxury or high-volume hospitality experience preferred
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
- Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
- Flexible availability, including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- 0-2 years of guest-facing hospitality or customer service experience, or equivalent education
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
Job Duties
- Maintain a high level of positive and professional interaction with coworkers and guests
- Work closely with back of house teams to ensure all guest needs and requests are fulfilled
- Maintain a strong focus on guest experience and base decisions on exceeding expectations especially when resolving concerns or complaints
- Welcome guests into the unique accommodation experience of Heritage by articulating the story, inspiration and mindset of the property
- Deliver refined seamless service while maintaining the highest level of confidentiality for guest safety and comfort
- Provide knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants and experiences
- Maintain the utmost care and confidentiality with all guest information
- Acknowledge special occasions including weddings, birthdays and anniversaries and coordinate room upgrades and amenities when applicable
- Anticipate guest needs and respond with proactive thoughtful service
- Follow all company safety and security policies and procedures
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client and guest information
- Perform other duties consistent with the functions of this position as needed at the property
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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