Guest Experience Host

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, deeply rooted in a passion for culture, community, and exceptional service. This distinguished hospitality company has established itself as a leader in the region through its luxury hotels and award-winning restaurants. Each property under the Heritage Hotels & Resorts umbrella tells a unique and authentic story, showcasing the rich cultural heritage and spirit of New Mexico. The company places a strong emphasis on community pride, treating guests, team members, and neighborhoods with respect and genuine care. Heritage Hotels & Resorts stands out not only for its dedication to exceptional service but also for its commitment to sustainability and local partnerships, making it an integral part of the New Mexico hospitality scene.

The Guest Experience Host position at Heritage Hotels & Resorts offers an exciting opportunity to be part of this vibrant organization. The role focuses on creating meaningful, personalized, and memorable experiences for every guest from the moment they arrive until their departure. With responsibilities that include delivering refined, seamless service and thoughtful storytelling, the Guest Experience Host plays a pivotal role in ensuring guests feel welcomed, valued, and connected to the Heritage brand. This is not just a job but a chance to make a meaningful impact on guests' stays by fostering a warm and inviting atmosphere.

As a Guest Experience Host, you will be the face of the Heritage experience, welcoming guests with a deep understanding of the hotel's story, inspiration, and values. You will work closely with other team members, particularly back-of-house teams, to fulfill guest needs and requests efficiently and thoughtfully. Maintaining confidentiality and ensuring the safety and comfort of guests remain top priorities in this role. You will also provide knowledgeable recommendations about hotel amenities, local attractions, dining options, and events to enhance the guest experience.

Your role includes anticipating guest needs proactively, acknowledging special occasions such as birthdays and anniversaries, and coordinating special touches like room upgrades and amenities when applicable. Maintaining a clean, organized workspace and adhering to uniform and grooming standards contributes to the professional environment that embodies Heritage's brand. Heritage Hotels & Resorts values a supportive, people-first culture, and this role exemplifies that ethos by prioritizing guest satisfaction and team collaboration.

Heritage Hotels & Resorts offers competitive pay and comprehensive benefits, including a 25% match for 401k, generous employee discounts across its restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, free employee parking, and ample opportunities for professional growth and development. The company culture is built on New Mexico pride and community, providing a welcoming environment where employees can thrive and make a meaningful contribution to hospitality. If you are passionate about hospitality, service excellence, and community engagement, joining Heritage Hotels & Resorts as a Guest Experience Host promises a rewarding career with the chance to create unforgettable guest experiences.