Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $28.95
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Paid holidays
Job Description
The Coronado Island Marriott Resort & Spa is a distinguished hotel located in the picturesque setting of Coronado Island, California. This upscale resort is renowned for its luxurious accommodations, exceptional guest services, and stunning views of the surrounding bay area. Known for combining a unique blend of relaxation and elegant amenities, the property caters to both leisure and business travelers seeking a memorable experience in a serene and sophisticated environment. With its commitment to hospitality excellence, the Marriott brand has consistently delivered superior guest experiences worldwide, and the Coronado Island Marriott Resort & Spa proudly upholds this legacy by providing impeccable service tailored to meet the diverse needs of its clientele.
The role of Guest Experience Expert at the Coronado Island Marriott Resort & Spa is a vital position designed to ensure that every guest encounter is seamless, enjoyable, and distinctive. This full-time, non-management role primarily supports the overnight shift and offers an hourly pay rate of $28.95. Guest Experience Experts act as the frontline ambassadors of the hotel, taking initiative to assist guests throughout their entire stay. Their responsibilities transcend traditional check-in and check-out functions to include a broad spectrum of guest support activities. These professionals are empowered with the autonomy to move freely to address operational needs, process guest requests efficiently, complete necessary reports, and recommend local attractions that enhance the guests’ overall experience.
Success in this position is defined by the ability to maintain high standards of workplace safety, adhere strictly to company policies and procedures, and protect the confidentiality of guest information. Guest Experience Experts are entrusted with safeguarding the resort's assets while upholding Marriott’s quality benchmarks. They embody professionalism in appearance, communication, and demeanor, ensuring that every interaction reflects the brand's commitment to excellence. The position requires physical activity, including standing, sitting, or walking for extended periods, as well as the capability to handle light objects weighing up to 10 pounds. The Guest Experience Expert role is pivotal in creating lasting impressions that support the resort's reputation for superior service and guest satisfaction, making it an ideal opportunity for individuals passionate about hospitality and guest engagement without prior required experience or certifications.
The role of Guest Experience Expert at the Coronado Island Marriott Resort & Spa is a vital position designed to ensure that every guest encounter is seamless, enjoyable, and distinctive. This full-time, non-management role primarily supports the overnight shift and offers an hourly pay rate of $28.95. Guest Experience Experts act as the frontline ambassadors of the hotel, taking initiative to assist guests throughout their entire stay. Their responsibilities transcend traditional check-in and check-out functions to include a broad spectrum of guest support activities. These professionals are empowered with the autonomy to move freely to address operational needs, process guest requests efficiently, complete necessary reports, and recommend local attractions that enhance the guests’ overall experience.
Success in this position is defined by the ability to maintain high standards of workplace safety, adhere strictly to company policies and procedures, and protect the confidentiality of guest information. Guest Experience Experts are entrusted with safeguarding the resort's assets while upholding Marriott’s quality benchmarks. They embody professionalism in appearance, communication, and demeanor, ensuring that every interaction reflects the brand's commitment to excellence. The position requires physical activity, including standing, sitting, or walking for extended periods, as well as the capability to handle light objects weighing up to 10 pounds. The Guest Experience Expert role is pivotal in creating lasting impressions that support the resort's reputation for superior service and guest satisfaction, making it an ideal opportunity for individuals passionate about hospitality and guest engagement without prior required experience or certifications.
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to work overnight shifts
- No prior related work experience required
- No supervisory experience required
- Physically capable of performing job duties including lifting objects up to 10 pounds
- Excellent communication skills
- Willingness to adhere to company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- No prior work experience required
- Strong interpersonal and communication skills
- Ability to stand, sit, or walk for extended periods
- Physically able to lift, carry, push, or pull objects up to 10 pounds
- Commitment to maintaining confidentiality and professionalism
- Ability to follow company policies and procedures
Job Duties
- Deliver a high level of guest service to enhance the guest experience
- Process guest check-ins and check-outs efficiently
- Respond promptly to guest requests and resolve issues
- Provide information and recommendations about local attractions and services
- Complete required operational reports accurately
- Maintain a safe and clean work environment
- Uphold Marriott brand standards in appearance and communications
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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