Guest Experience Expert (Front Desk)

UNFRAMED Autograph Collection is a distinguished hotel located at 1685 Washington Ave, Miami, Florida. It is part of the Autograph Collection within Marriott International, a portfolio renowned for its collection of four and five-star independent hotels. Each hotel in this collection offers unique and memorable experiences defined by quality, originality, bold character, and tailored adventures for travelers who seek more than just a place to stay. The Autograph Collection attracts The Individualist, a target consumer who views travel as an opportunity to add to their personal narrative whether on personal or corporate journeys. UNFRAMED Autograph Collection prides itself on creating vibrant guest experiences that connect each guest to the pulse of Miami through its inspired offerings and impeccable service.

The role of Front Desk Guest Experience Expert at UNFRAMED Autograph Collection is pivotal to enhancing the guest journey from the moment of arrival until departure. This full-time, non-management position is based on-site at the Miami property and focuses on providing more than just routine check-in and check-out services. Instead, Guest Experience Experts are responsible for creating a smooth, impactful, and personalized experience for every visitor. This role encompasses a range of responsibilities, including processing operational needs, managing guest requests, completing reports, and showcasing the highlights of the local area to enrich the guest experience.

Guest Experience Experts at UNFRAMED Autograph Collection are empowered to take the initiative and move freely within their space to promptly address any situation or need. Attention to detail, professionalism in appearance and communication, and adherence to company policies are essential characteristics for success. This role requires physical stamina as employees can be on their feet and moving around for extended periods, performing tasks such as standing, sitting, walking, and occasional lifting or carrying of light objects. The expertise and dedication of the Guest Experience Expert ensure that every guest interaction feels seamless and integrated into the overall story of their stay.

The position demands a strong commitment to creating a safe workplace, upholding confidentiality, and protecting company assets. This is achieved through consistent adherence to the high-quality standards set by Marriott International. While no prior work or supervisory experience is required, a high school diploma or GED equivalent is preferred. Through this role, employees have the opportunity to belong to a globally recognized team and contribute to a diverse and inclusive work environment where cultural backgrounds and unique talents are celebrated.

Marriott International champions diversity and inclusion, welcoming applicants from all walks of life. They maintain a strict non-discrimination policy and encourage candidates with different abilities, veteran status, or other protected characteristics to apply. Joining UNFRAMED Autograph Collection means joining a brand within Marriott International where employees can find purpose, develop professionally, and become the best versions of themselves. This is an ideal opportunity for individuals interested in hospitality who are eager to deliver exceptional guest experiences and thrive in a dynamic hotel environment.