Guest Experience Expert/ Front Desk Agent

Marriott International is a globally renowned hospitality company that operates a broad portfolio of hotels and related lodging facilities. Among its distinguished brands, JW Marriott represents the luxury sector, offering guests exceptional experiences in over 100 beautiful properties located in gateway cities and distinctive resort locations worldwide. Marriott International is committed to providing an inclusive work environment that values diversity, innovative thinking, and professional growth. Recognized for its dedication to quality and guest satisfaction, the company fosters a culture where associates can thrive personally and professionally as part of a welcoming global team.

This particular opportunity is with the JW Marriott located at 2020 Convention Center Concourse, Atlanta, Georgia. The hotel is a part of Marriott's luxury portfolio, emphasizing a holistic approach to well-being for its associates and guests alike. JW Marriott is celebrated for its community atmosphere and for nurturing a spirit of camaraderie and inclusiveness among its diverse staff. By joining JW Marriott, employees become part of a brand legacy that honors the founder J. Willard Marriott’s vision of confidence, innovation, and genuine hospitality.

The role of Guest Experience Expert at JW Marriott is much more than facilitating check-ins and check-outs; it is about crafting unique and memorable experiences throughout each guest’s stay. This full-time, non-management position is dynamic and requires individuals to embrace a hands-on approach, able to move freely throughout the property to meet operational needs and guest requests. Guest Experience Experts are empowered to take initiative, whether that means processing transactions, handling guest inquiries, completing necessary reports, or highlighting local attractions. The role demands active engagement, including standing, walking, and occasionally lifting or moving objects up to 10 pounds, ensuring that the physical demands align with delivering outstanding hospitality.

Critical to the success of this position is adherence to company policies, maintaining confidentiality, protecting company assets, and upholding the highest quality and safety standards. Grooming, communication, and overall professionalism are also paramount, reflecting the luxury status of JW Marriott. Although no prior experience or supervisory background is required, candidates should possess a high school diploma or GED equivalent. Marriott International believes in nurturing talent from diverse backgrounds, making this an ideal role for those seeking to gain experience in the hospitality industry while contributing to an environment focused on excellence and guest satisfaction.

JW Marriott emphasizes an exceptional work environment with training, development, and recognition opportunities for associates to pursue their passions in a luxury setting. The company fosters a culture known as The JW Treatment™, prioritizing associate well-being as a critical element in delivering the superior guest experience that Marriott International is known for globally. Joining JW Marriott means you belong to a global team dedicated to wonderful hospitality, innovation, and personal growth, where you can truly become the best version of yourself.