Guest Experience Expert (Front Desk Agent)

The Luxury Collection Hotels & Resorts, part of Marriott International, is a globally renowned portfolio with over 120 properties across more than 35 countries. With a rich heritage dating back to 1906 under the Italian CIGA brand, The Luxury Collection embodies a legacy of iconic and celebrated properties in Europe and beyond. These distinguished hotels and resorts offer authentic, memorable experiences that capture the cultural essence of their locations. From legendary palaces to remote retreats and timeless modern classics, each property is uniquely tailored to evoke a deep connection to its locale's cultural charms and treasures. Marriott International itself is a leader in the hospitality industry, committed to providing a welcoming, inclusive, and supportive work environment where diversity is celebrated and individual talents thrive.

We are seeking a Guest Experience Expert to join The Luxury Collection team at the 326 Broadway location in San Diego, California. This full-time, non-management position comes with an hourly pay of $28.08, offering a hands-on role essential in creating an exceptional guest journey from check-in to check-out. As a Guest Experience Expert, you will do much more than process routine transactions; you will be empowered to move freely within your workspace to address guest needs promptly and with personalized attention. Your responsibilities will encompass handling operational requirements, responding to guest requests, preparing reports, and sharing local highlights, ensuring every interaction contributes to a memorable and unique stay.

The position demands a proactive approach and physical stamina, including standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds independently. Success in this role depends on your ability to maintain a safe workplace, adhere to company policies and procedures, protect confidential information and company assets, and uphold the highest quality standards. Furthermore, professionalism in personal appearance, uniform, and communication is paramount. This role is perfect for individuals passionate about hospitality and eager to contribute to a team dedicated to delivering unparalleled guest experiences. Marriott International proudly fosters an equal opportunity environment that values diverse backgrounds, encourages inclusive growth, and complies with all legal standards for non-discrimination.