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Marriott International, Inc logo

Guest Experience Expert (Front Desk Agent)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Diversity and inclusion initiatives

Job Description

JW Marriott Atlanta Buckhead is a distinguished luxury hotel located in the vibrant and upscale Buckhead district of Atlanta, Georgia. Part of the globally recognized Marriott International portfolio, JW Marriott represents the pinnacle of luxurious hospitality, offering exceptional experiences to guests from around the world. With over 100 hotels in urban and resort locations worldwide, the JW Marriott brand is synonymous with sophisticated service, refined comfort, and a commitment to the holistic well-being of both guests and employees. Known for its elegant accommodations, world-class amenities, and outstanding service, JW Marriott Atlanta Buckhead provides guests with an inviting atmosphere where luxury... Show More

Job Requirements

  • high school diploma or equivalent
  • no prior work experience required
  • no supervisory experience required
  • ability to stand and walk for long periods
  • ability to perform light physical tasks safely
  • availability to work full-time
  • willingness to comply with company policies and procedures
  • professional personal appearance

Job Qualifications

  • high school diploma or equivalent
  • excellent communication skills
  • customer service experience preferred but not required
  • ability to stand and walk for extended periods
  • basic proficiency in using computers or other technology
  • ability to work collaboratively in a team environment
  • fluency in English and Spanish is a plus

Job Duties

  • assist guests with check-in and check-out processes
  • respond to guest inquiries and requests promptly
  • provide information about local events and attractions
  • complete operational reports as needed
  • handle light physical tasks such as moving, lifting, and placing items under 10 pounds
  • maintain professional appearance and communication
  • follow company procedures and ensure guest satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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