Guest Experience Expert

The Tampa EDITION is a distinguished luxury boutique hotel located at 500 Channelside Dr, Tampa, Florida. As part of Marriott International, a globally renowned hospitality company, the Tampa EDITION combines the visionary creativity of boutique hotelier Ian Schrager with the extensive service delivery system of Marriott International to offer guests an unparalleled experience marked by sophistication, originality, and outstanding service excellence. This hotel brand is known for blending polish with personality, and perfectionism with individualism, creating a unique atmosphere that appeals to a discerning client base who values quality and creativity in their travel accommodations. Emphasizing a sense of charm and charisma, the EDITION brand goes beyond the conventional hospitality model by offering guests a dynamic and theatrical experience that continuously delights and engages.

For this exceptional hotel, we are seeking Guest Experience Experts who embody the spirit of hospitality beyond traditional service roles. This full-time, non-management position is based onsite in Tampa, Florida, and focuses on delivering immersive and seamless guest experiences. Guests are not simply checked in and out; instead, the Guest Experience Experts aim to make every interaction meaningful and memorable. They are empowered to take initiative in addressing a wide range of guest needs and operational tasks, enabling a fluid and engaging environment where hospitality meets artistry. The role requires a proactive, hands-on approach and physical stamina to engage actively with the environment, from moving about to assist guests to managing operational reports and services.

In addition to handling guest requests and operational duties, the Guest Experience Experts share the best local insights with guests, ensuring that each stay at the Tampa EDITION includes personalized touches that highlight the uniqueness of Tampa. This position demands a commitment to creating a safe workplace, adhering to company policies, and maintaining professionalism in appearance and communication. The role is highly interactive and requires standing, sitting, or walking for extended periods and occasionally moving objects weighing up to 10 pounds. The property promotes diversity and inclusion, providing opportunities to individuals from various backgrounds and encouraging a culture where every associate feels valued and celebrated.

Marriott International strongly supports equal opportunity employment and is dedicated to fostering an environment free from discrimination on any protected basis, such as disability or veteran status. Joining the Tampa EDITION as a Guest Experience Expert means becoming part of a vibrant, talented global team that embraces cultural diversity and delivers world-class service. This position suits outgoing, authentic individuals who seek inspiration, challenge, and pride in their workplace. Here, service arises from the heart rather than from a manual, and each day brings the chance to participate in a live performance of hospitality designed to enchant and satisfy guests continuously.

By joining EDITION Hotels, individuals become part of a prestigious portfolio of Marriott International brands, offering a unique platform to grow, belong, and excel professionally. The environment encourages employees to begin their purpose, belong to an incredible team, and become their best selves, thus crafting career paths in upscale hospitality that are as rewarding as they are exciting.