Guest Experience Coordinator (Service Drive Greeter & Porter)

Skyline Ford, located in Salem, Oregon, is a distinguished automotive dealership renowned for its commitment to exceptional customer service and quality vehicle offerings. As a trusted destination for new and used Ford vehicles, Skyline Ford has cultivated a reputation for fostering a customer-first environment that prioritizes transparency, efficiency, and satisfaction. The dealership is dedicated to delivering a seamless and positive automotive experience, whether the focus is on purchasing a new vehicle, servicing a current one, or exploring financing options. Known for its robust service department, Skyline Ford thrives on its team-oriented culture and progressive approach to customer engagement and operational excellence.

The role of Guest Experience Coordinator, encompassing the responsibilities of Service Drive Greeter and Porter, is pivotal in maintaining the high standard of service that Skyline Ford is celebrated for. This position is not merely about moving vehicles; it embodies being the initial point of contact and setting the tone for every customer’s visit. The Guest Experience Coordinator acts as the air traffic controller of the service department, expertly managing the flow and coordination of cars while ensuring that every customer feels acknowledged and valued from the moment they arrive. By balancing direct interaction with customers and facilitating smooth vehicle movement, the coordinator supports service advisors and technicians in delivering efficient and high-quality service.

This role demands a high level of interpersonal skill, a positive and outgoing personality, and the ability to stay composed in a fast-paced environment. The candidate will be responsible for greeting customers with enthusiasm and professionalism, orchestrating vehicle logistics such as parking, staging, fueling, and retrieval, and contributing to the overall organization and cleanliness of the dealership. Moreover, the position includes assisting with customer shuttle services, vendor trips, and other miscellaneous support tasks that uphold the operational integrity of the dealership. Skyline Ford offers a supportive environment with comprehensive training and an encouraging team culture for anyone eager to bring their energy and commitment to a crucial front-line role.

The employment opportunity at Skyline Ford offers a full complement of benefits, including paid time off, comprehensive medical, vision, and dental coverage, flexible spending account options, health savings accounts with employer contributions, group life insurance, and a 401k retirement plan with employer contributions. The company also offers employee discounts across parts, sales, and service, recognizing the value of every team member’s contribution to the organization. This role calls for candidates with a valid driver’s license capable of handling both automatic and manual transmission vehicles, a dependable work ethic, and an eagerness to excel in a dynamic, customer-focused role. Skyline Ford is ready to welcome proactive individuals who are passionate about people and dedicated to maintaining smooth service operations to apply and become part of a vibrant team dedicated to automotive excellence.