Guest Experience Coordinator

Four Seasons Baltimore is part of the renowned Four Seasons brand, a leader in the luxury hospitality industry globally. Four Seasons is powered by its people—dedicated individuals who are passionate about delivering exceptional service and experiences. Rooted in a culture of respect, growth, and teamwork, Four Seasons emphasizes creating unforgettable moments for guests, residents, and partners through genuine hospitality and attention to detail. With locations worldwide, Four Seasons is synonymous with sophistication, comfort, and personalized service, committed to maintaining a world-class employee experience to empower its team members. The Baltimore location represents a sophisticated urban retreat positioned right on the vibrant Harbor East waterfront. This modern hotel provides an elegant, luxurious escape amid the charm and energy of Baltimore. Featuring a range of upscale amenities including a five-star spa and a rooftop pool, Four Seasons Baltimore caters to diverse visitors—families on vacation, couples seeking romantic getaways, and business travelers needing exceptional accommodations. The hotel’s location offers guests convenient access to a walkable waterfront, some of the city’s best restaurants, and iconic landmarks, making it a perfect blend of tranquility and urban excitement.

The role of the Guest Experience Coordinator is critical in ensuring that the expectations of every hotel guest are not only met but exceeded with personalized and heartfelt service. This full-time position requires a proactive individual who will manage guest relations before arrival, during the stay, and after departure, ensuring every guest enjoys a seamless and memorable experience. The coordinator actively engages in hotel-wide guest recognition programs and responds efficiently to a wide range of guest requests by carefully assessing their needs and adding thoughtful personal recommendations and touches. This role requires collaboration with multiple departments including Front Office, Reservations, Housekeeping, and the Food & Beverage team to synchronize services and fulfill guest requests promptly and professionally. The hourly rate for this position is $23.11, reflecting the premium nature of the role and the brand. Four Seasons Baltimore offers a welcoming workplace culture focused on growth, inclusion, and comprehensive employee benefits designed to support the well-being and professional development of its staff. Team members can look forward to exciting training opportunities, complimentary employee meals, discounted parking, and the chance to enjoy complimentary room nights at Four Seasons properties around the world. This role requires individuals to have work authorization in the United States. Four Seasons is committed to equal opportunity employment and encourages applications from minorities, women, veterans, and individuals with disabilities, adhering to fair and inclusive hiring practices.